livingHR, Inc. · 1 day ago
Sr. Director, IT Innovation (Non-Profit)
Tampa, FL
Full-time
Hybrid
Director/Executive
$102K/yr - $130K/yr
10+ years expLivinghr is a leading non-profit organization serving a multi-county region in West Central Florida, providing support to millions of individuals and families. The Senior Director of Information Technology Innovation will shape the vision and execution of the organization's technology infrastructure and systems, overseeing a high-performing team to enhance operational efficiency and community impact.
Human Resources
Responsibilities
Develop and execute a technology roadmap aligned with the organization’s long‑term goals
Advise executive leadership on opportunities where technology can enhance operational efficiency and expand community impact
Drive digital transformation by shifting from legacy processes to integrated, cloud‑forward solutions
Oversee the IT budget, ensuring effective allocation across hardware, software, and capital investments
Lead, mentor, and develop a high-performing IT team, fostering a learning‑oriented culture
Manage relationships with vendors, service providers, and technology partners, ensuring quality delivery and effective contract management
Oversee network, server, telecommunications, and systems operations across the main campus and remote sites
Ensure high availability and reliability of critical systems, including warehouse and inventory management platforms central to daily operations
Manage the IT Service Desk to ensure responsive support for staff and volunteers
Oversee mobile device management for field and logistics teams
Design and deliver a roadmap that positions IT as a proactive, data-driven innovation function
Evaluate and implement impactful technologies such as AI‑based forecasting, IoT monitoring, and warehouse automation
Support technology integration across specialized facilities, labs, production spaces, and client‑facing environments
Serve as primary owner for core enterprise systems, including CRM, financial systems, and HRIS platforms
Partner with data and BI teams to strengthen data integrity, governance, and security
Lead systems integrations to reduce manual workflows and create unified, organization‑wide data visibility
Break down departmental silos by enabling a holistic view of the client journey
Establish, maintain, and enforce comprehensive cybersecurity policies
Conduct security audits, vulnerability assessments, and disaster recovery testing
Ensure compliance with applicable standards and regulations (e.g., PCI-DSS, HIPAA where relevant)
Maintain a strong disaster recovery posture, especially for operations sensitive to regional weather events
Qualification
Required
Bachelor's degree in Information Technology, Computer Science, or related field
10+ years of progressive IT management experience
3+ years in a Director-level or senior technology leadership role
Hands-on experience managing CRM platforms (e.g., Salesforce or similar)
Strong knowledge of cloud environments (Azure, Microsoft 365) and network infrastructure (Cisco/Meraki)
Experience with ERP and warehouse or inventory management systems
Demonstrated expertise in cybersecurity management and disaster recovery planning
Passion for mission-driven work and community impact
Innovative problem-solver willing to challenge outdated systems
Compassionate leader with integrity and a people-first approach
Ability to thrive in a fast-paced, evolving environment
Strong communication skills, especially translating technical concepts for non-technical audiences
Proven track record of delivering complex IT projects on time and within budget
Preferred
Background in organizations serving vulnerable or underserved communities
Master's degree in a relevant field
Experience in the nonprofit or logistics/supply chain sector
Salesforce Administrator certification or equivalent credentials
Experience implementing emerging technologies such as AI, IoT, or automation
Company
livingHR, Inc.
livingHR is The Work Agency® making work better for people because we know it creates better outcomes for humanity and business.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Keri Higgins-Bigelow
Founder + CEO
Recent News
2023-12-24
2023-12-24
Company data provided by crunchbase