Boys Town · 2 hours ago
Service Desk Specialist
Omaha, NE
Full-time
Onsite
Entry Level
1+ years expBoys Town is a national child and family care organization that has been serving communities since 1917. They are seeking a Service Desk Specialist to provide timely technical support to users through various channels, ensuring a positive customer experience and resolving IT issues effectively.
ConsultingHealth CareMedicalMental Health
Responsibilities
Provides timely support for the entire user community through multiple channels such as the telephone, self-service requests, and in person walk-ins
Creates a positive end-to-end customer experience and provides a single point of contact
Tracks customer interactions via ticketing system and exhibits professional communication both verbally and in writing
Identifies and determines root causes and finds solutions to common IT issues related to hardware, software, networking, configuration, operation, and printing
Assists with user account management and dual authentication services
Adheres to and supports organizational and departmental standards, policies, and procedures. Maintains and protects confidentiality
Participates in identifying the need for, creating, and reviewing support documentation and processes
Collaborate with other IT professionals or departments, when necessary, in a positive manner to resolve escalated issues
Qualification
Required
Minimum of 1 year of Information Technology experience required
Available to travel and to work evenings or weekends as needed required
Preferred
Associate's degree in Computer Science, related field, or equivalent is preferred
Helpdesk applicable support certifications, Windows certifications, or CompTIA A+ certification preferred
Experience with ticketing systems (e.g., ServiceNow, JIRA, Zendesk), remote support tools (e.g., TeamViewer, Beyond Trust), and monitoring tools (e.g. SolarWinds, Splunk) preferred
Benefits
Reduced to no cost visits for services performed by a Boys Town provider at a Boys Town location
Low to zero-dollar co-pays on certain maintenance drugs
No cost mental health visits to an in-network provider
Generous match on their 401K or 401K Roth account
Tuition reimbursement
Parenting resources from our experts
Professional development opportunities within the organization
Company
Boys Town
Boys Town specializes in social services, mental health, criminal justice, community strengthening and healing services.
Founded in 1917Boys Town, Nebraska, USA
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Rod Kempkes
Chief Executive Officer
Judy Rasmussen
Executive Vice President, Chief Financial Officer
Recent News
2025-12-24
Seattle TechFlash
2025-07-07
Company data provided by crunchbase