LendingTree · 4 hours ago
Manager, Client Services
Seattle, Washington, United States
Full-time
Hybrid
Mid Level
$85K/yr - $85K/yrLendingTree is the nation’s leading online lending marketplace, connecting consumers with multiple lenders. The Manager, Client Services will oversee recruiting, training, and managing employees while ensuring high-quality customer service and operational efficiency.
Commercial LendingCreditCredit CardsE-CommerceFinanceFinancial ServicesFinTechLendingMarketplaceMobile Apps
Responsibilities
Responsible for recruiting, selecting, training, assigning, scheduling, coaching, counseling, and disciplining employees; communicating job expectations; planning, monitoring, appraising, and reviewing job contributions; planning and reviewing compensation actions; enforcing policies and procedures
Responsible for preparing and completing action plans; implementing production, productivity, quality, and customer-service standards; resolving problems; identifying customer service trends; determining system improvements; implementing change
Improves customer service quality results by studying, evaluating and communicating service metrics; monitoring and analyzing results; implementing changes
Address disciplinary and/or performance problems according to company policy. Prepare warnings and communicate effectively with employees on warnings and make effective/appropriate decisions relative to corrective action as required
Employee will be assessed on the following factors quarterly: Communication Effective communication is used both upwards and downwards within the department to address new items of business, departmental/industry trends, areas of concern, etc. Team Leads and CS Reps receive ample notice of upcoming promotions, any changes that affect daily operations, or changes to the compensation structure
Business Development New ideas are presented which address inefficiencies in the department as well as opportunities for growth. Ideas are well-thought out, supported by data and/or evidence that speak to the validity of implementing proposed ideas or projects. Department meets or exceed Agent Revenue and Agent Count goals and any product/carrier specific goals
Timely completion of assigned tasks All tasks hit deadlines with minimal reminders from upper management. Upper management receives periodic updates on status of long-term projects
People Development Fosters managerial growth in Team Leads by providing appropriate communication and coaching to aide them in their position - Operations expectations Operational Capability Responsible for ensuring all operational expectations and procedures are met, including cross-department collaboration with Accounting, Billing and Platforms
Qualification
Required
Responsible for recruiting, selecting, training, assigning, scheduling, coaching, counseling, and disciplining employees
Communicating job expectations
Planning, monitoring, appraising, and reviewing job contributions
Planning and reviewing compensation actions
Enforcing policies and procedures
Preparing and completing action plans
Implementing production, productivity, quality, and customer-service standards
Resolving problems
Identifying customer service trends
Determining system improvements
Implementing change
Improves customer service quality results by studying, evaluating and communicating service metrics
Monitoring and analyzing results
Address disciplinary and/or performance problems according to company policy
Prepare warnings and communicate effectively with employees on warnings
Make effective/appropriate decisions relative to corrective action as required
Effective communication is used both upwards and downwards within the department
Team Leads and CS Reps receive ample notice of upcoming promotions, any changes that affect daily operations, or changes to the compensation structure
New ideas are presented which address inefficiencies in the department as well as opportunities for growth
Ideas are well-thought out, supported by data and/or evidence that speak to the validity of implementing proposed ideas or projects
Department meets or exceed Agent Revenue and Agent Count goals and any product/carrier specific goals
All tasks hit deadlines with minimal reminders from upper management
Upper management receives periodic updates on status of long-term projects
Fosters managerial growth in Team Leads by providing appropriate communication and coaching to aide them in their position
Responsible for ensuring all operational expectations and procedures are met
Cross-department collaboration with Accounting, Billing and Platforms
Benefits
Medical
Dental
Vision insurance
401(k) matching
Company
LendingTree
LendingTree is an online lending exchange that connects consumers with multiple lenders who compete for their business.
Founded in 1998
501-1000 employees
H1B Sponsorship
LendingTree has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (21)
2024 (19)
2023 (21)
2022 (29)
2021 (58)
2020 (61)
Funding
Current Stage
Public CompanyTotal Funding
$650MKey Investors
Apollo
2025-08-21Post Ipo Debt· $475M
2024-03-27Post Ipo Debt· $175M
2008-08-12IPO
Leadership Team
Jason Bengel
Chief Financial Officer
Ian Smith
Chief Operating Officer
Recent News
2026-01-08
Benzinga.com
2025-11-18
Company data provided by crunchbase