NTT DATA North America · 5 hours ago
Endpoint Services Business Analyst
Pittsburgh, PA
Full-time
Onsite
Senior Level, Lead/Staff
8+ years expNTT DATA North America is a global innovator of business and technology services, seeking an Endpoint Services Business Analyst to enhance the colleague experience through effective endpoint services. The role involves supporting global endpoint tools and configurations, collaborating with project teams, and ensuring alignment with organizational standards.
ConsultingDigital MarketingInformation ServicesInformation TechnologyIT Management
Responsibilities
Client, engineer, and support endpoint solutions for enterprise project and operational requirements
Support and influence global client management tools, operating systems, software platforms, and endpoint-related infrastructure
Provide technical leadership and guidance to project teams during planning and execution phases of the Project Management Methodology
Conduct research and development throughout the project lifecycle, including solution design, testing, rollout, and operational support
Maintain and deliver centralized reporting and analytics for endpoint services, sharing insights with ITSLT and Service Delivery teams
Develop, maintain, and enforce system standards, configurations, and best practices
Investigate, document, and resolve complex endpoint-related issues across multiple platforms
Recommend and implement innovative, scalable, and automated approaches for system administration and endpoint management
Develop and maintain end-user, technical, and process documentation
Coordinate and communicate effectively with cross-functional teams, stakeholders, and end users
Provide transparent cross-team communication, status updates, and operational reporting
Identify and drive opportunities to streamline Corporate Infrastructure & Security platforms
Qualification
Required
8+ years of professional experience in Information Technology, Endpoint Services, or a related technical discipline
5+ years of proven experience supporting and troubleshooting enterprise endpoint platforms, including: Windows, macOS, Android, iOS
5+ years of strong experience working with client management tools and endpoint configuration standards
Demonstrated ability to analyze complex problems, evaluate multiple solutions, and recommend optimal approaches
Extensive experience creating technical documentation and user guidance for both technical and non-technical audiences
Strong verbal and written communication skills, with the ability to engage effectively with executives, managers, and technical teams
Ability to provide technical mentorship and occasional guidance to peers and junior team members
Company
NTT DATA North America
NTT DATA, Inc. is a trusted global innovator of business and technology services.
10001+ employees
H1B Sponsorship
NTT DATA North America has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (144)
2024 (182)
2023 (257)
2022 (871)
2021 (809)
2020 (1266)
Funding
Current Stage
Late StageLeadership Team
John Barr
Vice President - Insurance Strategy
Recent News
2025-12-05
Company data provided by crunchbase