Inovalon · 3 hours ago
Senior Account Manager
Tampa, FL
Full-time
Onsite
Mid, Senior Level
$71K/yr - $89K/yr
5+ years expInovalon is a technology company focused on transforming the healthcare ecosystem through data-driven solutions. The Senior Account Manager role involves ensuring customer satisfaction, conducting regular reviews of process adoption, and fostering strong client relationships to drive customer engagement and revenue growth opportunities.
AnalyticsHealth CareInformation Technology
No H1B
Responsibilities
Conduct regular reviews of process adoption for Workforce Management Solution using system and product knowledge along with best practices
Establish regular touch-points with assigned customers and deliver effective Quarterly Business Reviews that drive customer engagement, mitigate renewal risk, and create revenue growth opportunities
Partner with Sales organization to support sales engineer requests for RFPs, product strategy sessions and sales strategy
Foster strong client relationships and the ongoing development of customer references and customer loyalty
Contribute to Voice of the Customer strategic initiatives including Steering Committee and User Group feedback forum
Handle escalated issues from other team members including defusing situations
Commit to career and professional development through company resources
Maintain compliance with Inovalon’s policies, procedures and mission statement
Adhere to all confidentiality and HIPAA requirements as outlined within Inovalon’s Operating Policies and Procedures in all ways and at all times with respect to any aspect of the data handled or services rendered in the undertaking of the position
Fulfill those responsibilities and/or duties that may be reasonably provided by Inovalon for the purpose of achieving operational and financial success of the Employer
Qualification
Required
Minimum five (5) years' experience in a SaaS healthcare account management environment
Track record of delivering exceptional customer experience while maintaining a professional, calm, positive outlook
Expert in workforce solutions and able to conduct account reviews, evaluate customer health, develop and facilitate action plans
Ability to adeptly communicate internally specific action plans designed to drive and mobilize others to a timely resolution on behalf of the customer
Project management skills to drive new initiatives
Ability to display and command a sense of urgency on tasks
Strong written and verbal communication skills
Motivated, thorough, articulate, detail-oriented, creative, personable, and a team-player
Proficiency with Microsoft Office suite required, Powerpoint, Word and Excel required
Bachelor's Degree or equivalent experience
Benefits
Health insurance
Life insurance
Company-paid disability
401k
18+ days of paid time off
Company
Inovalon
A technology company combining data analytics and targeted interventions to achieve meaningful impact across the healthcare landscape.
1001-5000 employees
Funding
Current Stage
Public CompanyTotal Funding
unknown2021-08-19Acquired
2015-02-12IPO
Leadership Team
Geoff Charron
Chief Technology Officer
Recent News
Business Wire
2025-12-04
Company data provided by crunchbase