Hard Rock Digital · 1 day ago
Manager - Live Dealer Studio
Hollywood, FL
Full-time
Hybrid
Mid LevelHard Rock Digital is focused on becoming the best online sportsbook, casino, and social casino company in the world. The Live Dealer Manager will own and elevate the dedicated Live Casino studios, ensuring a world-class player and dealer experience while driving performance and service quality across teams.
Computer Software
Responsibilities
Own and manage dedicated Live Casino studios end-to-end, ensuring a best-in-class player and dealer experience
Act as the primary point of contact for dedicated studio initiatives across CRM, VIP, Marketing, Omni-channel, Product, and Operations teams
Lead regular performance and alignment meetings with Live Dealer Team Leads, owning dealer performance standards and service quality across studios
Drive continuous performance improvement by monitoring dedicated table KPIs and identifying optimisation opportunities
Plan and deliver team-building, performance management, and motivational initiatives for the dedicated Live Dealer team
Lead the planning, delivery, and ongoing optimisation of dedicated studio projects from concept to launch
Plan and coordinate studio theming, decorations, and visual enhancements in line with brand guidelines
Coordinate and deliver dedicated studio photo and video shoots to support marketing and brand storytelling
Develop and execute in-studio promotional concepts to support engagement, retention, and revenue growth
Conduct ongoing competitor and market analysis to ensure dedicated studios remain differentiated and competitive
Support the Senior Commercial Manager with ad-hoc initiatives and projects as required
Qualification
Required
Solid experience of Live Dealer operations at an iGaming provider or operator
Comfortable owning initiatives end to end and being accountable for quality and performance outcomes
Data-driven and commercially minded, with the ability to turn KPIs into action
Confident working cross-functionally with internal teams and suppliers
Experienced working with live dealer teams, with a strong focus on performance and service standards
Detail-oriented with a strong eye for studio presentation and player experience
Proactive, organized, and comfortable operating in a fast-paced environment
Exceptional written and verbal communication skills
Experience with data visualisation tools such as PowerBi or Tableau
Benefits
Competitive pay and benefits
Flexible vacation allowance
A hybrid / remote working environment
Startup culture backed by a secure, global brand
Company
Hard Rock Digital
Hard Rock Digital is building the future of online sports betting and interactive gaming.
Founded in 2020
501-1000 employees
H1B Sponsorship
Hard Rock Digital has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (3)
2024 (4)
2022 (5)
2021 (1)
Funding
Current Stage
Late StageLeadership Team
M
Marlon Goldstein
Executive Managing Director & CEO
Earl Mitchell
SVP Predictive Analytics
Recent News
2025-06-21
2025-05-09
Company data provided by crunchbase