Dexian · 5 hours ago
Help Desk Specialist
Chandler, AZ
Contract
Onsite
Mid Level
$19/hr - $21/hr
3+ years expDexian is a leading provider of staffing, IT, and workforce solutions with over 12,000 employees and 70 locations worldwide. They are seeking a Help Desk Specialist responsible for providing first level Smart Hands support to second and third level support teams, as well as maintaining the network environment and assisting in resolving outages and service requests.
ConsultingHuman ResourcesInformation TechnologyProfessional ServicesStaffing Agency
Hiring Manager
Ulhas Zope
Responsibilities
Providing first level Smart Hands support to second level and third level support teams
Providing Incident support by working with remote Level 2/3 teams to assist in resolving outages fixing issues including replacement of cabling or hardware components
Providing Service Request Support working with remote Network Support Teams to install hardware or patch cables to enable new services for customers
Participating in Hardware Rack & Stack installation of both Network and Server equipment, cable management, and installation of required Fiber and Copper Patch leads, providing console access to Remote Team for configuration if required and testing connectivity after installation and configuration
Qualification
Required
SCADA experience
Associate or bachelor's degree or foreign equivalent required from an accredited institution. Will also consider three years of progressive experience in the specialty in lieu of every year of education
3+ years of combined experience in a Site Support Technician and/or Infrastructure Technician role (or similar experience)
Data center experience required
3+ years of experience in racking, stacking, connecting, and providing basic configuration support of networking or server devices
3+ years of combined experience working in data centers, labs, or server room environments
Candidate will be part of onsite team maintaining network environment in support of physical touch (Smart Hands) support of Incident and or Requests
He/she will be providing Incident support by working with remote Level 2/3 teams to assist in resolving outages fixing issues including replacement of cabling or hardware components
He/she will be providing Service Request Support working with remote Network Support Teams to install hardware or patch cables to enable new services for customers
Candidate will be participating in Hardware Rack & Stack installation of both Network and Server equipment, cable management, and installation of required Fiber and Copper Patch leads, providing console access to Remote Team for configuration if required and testing connectivity after installation and configuration
Experience in SCADA
Structured Network Cabling
Copper: Cat5, Cat5e, Cat6, Connector Types RJ45
Fiber: Multimode, Single Mode, Connector Types – ST, SC, LC
WIFI H/W
Wireless LAN Controllers
Wireless Access Points
Networking
IP Addressing, Layer 2 VLAN etc
Experienced in Ethernet Switching H/W
Chassis, Supervisor, Line Cards, Power Supplies etc
Transceiver Types – SX, LX, SR, LR etc
Cable Troubleshooting Knowledge / Experience
Fluke Testers: Copper - Wire Map, Link Test etc., Fiber – OTDR Testing
Fluke Aircheck: Wireless Testing
Proven ability to install cable pathways, conveyances (i.e., ladder, trays, support systems)
Knowledge of terminology pertaining to installation & service of cabling infrastructure for telecom, data, security, and wireless systems
Mechanical aptitude with the ability to read cable matrix blueprints, mechanical, and or electrical requirement documents
Complete physical cables installations and removal of cabling components, TOR (top of rack) switches, pathway systems (cable tray), move equipment, network gear and related communications infrastructure hardware and materials
Company
Dexian
Dexian provides services for staffing, talent development, and consulting, with a focus on technology, finance, and project management.
1001-5000 employees
H1B Sponsorship
Dexian has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (65)
Funding
Current Stage
Late StageLeadership Team
Mahfuz Ahmed
Chairman of the Board
Vikram Motiani
Managing Director
Recent News
2025-11-19
Company data provided by crunchbase