Nebius · 17 hours ago
Customer Support Engineer
United States
Full-time
Remote
Senior Level
$120K/yr - $175K/yr
7+ years expNebius is leading a new era in cloud computing to serve the global AI economy. They are seeking a Customer Support Engineer to resolve complex technical issues and lead process improvements while mentoring junior staff.
AI InfrastructureCloud InfrastructureGPUIaaSPaaS
Responsibilities
Lead the diagnosis and resolution of advanced technical issues across Linux, networking, security, Kubernetes and cloud environments
Serve as a technical escalation point, providing guidance and support for complex troubleshooting scenarios
Investigate and resolve storage-related issues, leveraging deep expertise in data storage architectures and performance optimization
Apply ML knowledge to support and optimize model deployment, performance tuning and integration challenges within ML pipelines
Design and develop Python and Bash automation scripts to streamline workflows and improve operational efficiency
Deliver timely updates and detailed explanations to customers, ensuring clear communication of issue status, root cause analysis and resolutions
Proactively escalate unresolved problems while collaborating with cross-functional teams to minimize service disruptions and improve processes
Maintain and continuously enhance technical documentation, reflecting best practices
Provide technical leadership and mentorship to mid-level support colleagues
Collaborate with engineering and product teams to identify patterns, propose enhancements and contribute to the evolution of systems and services
Qualification
Required
Bachelor's degree in Computer Science, Information Technology or a related field
7+ years in technical support
5+ years of cloud hands-on
Linux administration – expert
Networking – advanced
Kubernetes – advanced
Cloud platforms (AWS, Azure, GCP) – advanced
Python/Bash scripting – advanced
Machine learning training, inference and pipelines – intermediate
Data storage concepts – advanced
Troubleshooting & problem-solving – expert
Preferred
relevant certifications in cloud platforms (AWS, Azure, GCP), Linux administration or Kubernetes are highly desirable
Benefits
Health Insurance: 100% company-paid medical, dental, and vision coverage for employees and families.
401(k) Plan: Up to 4% company match with immediate vesting.
Parental Leave: 20 weeks paid for primary caregivers, 12 weeks for secondary caregivers.
Remote Work Reimbursement: Up to $85/month for mobile and internet.
Disability & Life Insurance: Company-paid short-term, long-term, and life insurance coverage.
Company
Nebius
The Nebius AI Cloud brings powerful full-stack infrastructure for AI developers and practitioners across startups, enterprises and science institutes to build and deploy generative AI applications and rapidly deliver scientific breakthroughs by training and running ML models within a secure, high-performance, and cost-optimized cloud environment.
501-1000 employees
Funding
Current Stage
Late StageTotal Funding
$1.04B2025-06-04Debt Financing· $1B
2025-05-15Grant· $45M
2024-12-02Seed
Leadership Team
E
Evan Helda
Head of Physical AI
Vinita Ananth
Sr. Director of Product
Recent News
2025-10-25
Company data provided by crunchbase