StubHub · 1 hour ago
Fulfillment Operations Agents
Atlanta, Georgia, United States
Full-time
Hybrid
Entry Level
$20/hr - $20/hr
1+ years expStubHub is on a mission to redefine the live event experience on a global scale. The Fulfillment Operations Agents will ensure accurate fulfillment on site, manage mobile transfers, and troubleshoot issues to enhance the customer experience.
E-CommerceMarketplaceTicketing
Responsibilities
Interact with customers over email and outbound phone calls, where needed
Educate customers on mobile transfer process and StubHub policies
Troubleshoot mobile transfer issues including re-transferring tickets, app downloads and general troubleshooting
Manages incoming mobile transfers on multiple external accounts including Ticketmaster, AXS, Seat Geek, Live Nation etc
Manages a queue in Customer Service Tool to ensure cases are resolved in a timely manner
Investigating cases to ensure the correct tickets are transferred to the right buyer
Providing feedback on mobile transfer processes to help improve the customer experience
Chat with frontline customer service agents to troubleshoot orders
Run reporting through SQL, for queue management
Qualification
Required
1 years of experience in a high-volume call center preferred
High School Diploma required
Flexible, adaptable, and able to autonomously handle various tasks with short turn-around times
Maintains high-level of confidentiality
Proficient computer skills, particularly with Microsoft Office; ability to pick up, learn, and adapt to new technology
Must be comfortable working in a fast-paced environment and adaptable to shifting priorities
Knowledge of Investigations and attention to detail
Communicates clearly and succinctly (verbal and written) in a variety of settings and styles
Knowledge of the mobile transfer process on multiple platforms
The commitment to understanding and meeting the needs of customers
Ability to work in a fast-paced environment with multiple tools
Benefits
401k
Paid Time Off
Comprehensive health benefits
Company
StubHub
StubHub is a ticket marketplace where users buy and sell tickets for sports, concerts, theater, and live events. It is a sub-organization of eBay.
1001-5000 employees
H1B Sponsorship
StubHub has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (35)
2024 (20)
2023 (20)
2022 (4)
2021 (4)
2020 (33)
Funding
Current Stage
Public CompanyTotal Funding
$59.23MKey Investors
ViagogoStephens GroupBEA Systems
2025-09-17IPO
2021-12-23Series Unknown· $39.63M
2021-09-08Acquired
Leadership Team
Connie James
Chief Financial Officer
Recent News
Sports Business Journal
2026-01-23
Crunchbase News
2026-01-22
Company data provided by crunchbase