Dominion Energy · 4 hours ago
Operations Analyst I (Central ROC)
Richmond, VA
Full-time
Onsite
Entry Level
2+ years expDominion Energy is committed to providing reliable, affordable, and increasingly clean energy that powers our customers every day. This role involves analyzing customer calls and data to manage power outages and dispatching personnel for quick responses. The Operations Analyst I will also handle customer communications and support various operational tasks.
Utilities
Responsibilities
Gathers and analyzes customer calls and various computer data to determine location and cause of power outages
Efficiently dispatches first response personnel and repair crews to provide quick and logical response to outages and emergency situations
Performs callouts in ARCOS for service restoration, emergencies, planned overtime, and fill-shifts
Duties may extend to maintaining accurate information and movement in Crew Manager
Performs as Local Storm Analyst and maintains an ability to travel to impacted offices
Accurately manages Estimated Restoration Times to customers
Provides accurate and timely information to customers, and first line resolution to customer complaints
Duties may extend to direct customer correspondence
Prioritizes, schedules, and manages non-emergency preventative maintenance and customer-requested work in a timely and cost-effective manner
Duties may extend to full creation, set up, packaging, permitting, joint-use interaction, as-builting and reconciling discrepancies for ARM and trouble work
Recognizes the financial impact of gathering and maintaining accurate information in all systems
Financial responsibility may extend to monthly budget reviews, financial report analysis, evidence collection and submission of cross-charge requests where applicable
Prioritizes, dispatches and manages streetlight work
Duties may extend to full set-up, packaging, permit work, as-builting, reconciliation, billing interaction, GIS editing and job closing
Specific duties may vary by location based on local office and operational needs
Qualification
Required
2+ years of demonstrated related experience
Basic knowledge of distribution and transmission systems
Ability to learn job-specific computer applications
Ability to handle constantly changing and emerging priorities
Ability to address multiple tasks simultaneously
Maintains a working knowledge of TRSi, the ARM suite, ARCOS, CBMS, GIS products, SRRS, and other office software
Interpersonal skills
Verbal and written communications skills
Customer service skills
Analytical thinking skills
Good computer skills and proficiency working in various software applications such as Microsoft Office and other Windows based applications
Problem resolution skills
Demonstrated sound analysis skills
High School or GED required
Benefits
Health benefits with coverage for families and domestic partners
Vacation
Retirement plans
Paid holidays
Tuition reimbursement
Company
Dominion Energy
Dominion Energy is committed to safely providing reliable, affordable and sustainable energy and to achieving Net Zero emissions by 2050.
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Robert Blue
Chair, President and Chief Executive Officer
Alicia Wojno
CFO Rotation Program candidate
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