City of Houston · 14 hours ago
Senior Staff Analyst
Houston, TX
Full-time
Onsite
Senior Level, Lead/Staff
5+ years expCity of Houston is seeking a Senior Staff Analyst-City Council Liaison to provide professional, analytical, administrative, and management systems support to the Office of the Chief of Staff within Houston Public Works. This role leads a team that serves as the primary liaison between HPW and City Council District Offices, facilitating communication and coordination regarding service-related inquiries and escalations.
HospitalityNon Profit
Responsibilities
Investigates analyzes and makes recommendations for addressing issues of medium complexity and/or sensitivity, which may include service delivery, policy inquiries, and constituent concerns
Serves as the departmental liaison to City Council Members and City Council District Office staff regarding Houston Public Works operations, service requests, escalations and inquiries
Provides functional and day-to-day supervision of assigned staff, including assigning work, reviewing performance, providing training, and ensuring service level agreement compliance
Oversees and manages the Public Session process for Houston Public Works, including preparation, coordination, and review of materials and correspondence
Manages customer service intake and tracking systems, including the City’s 311 system or similar platforms, to ensure timely resolution and accurate reporting
Must be available to work evenings and weekends, including attendance at town halls, community and neighborhood meetings, City Council related events and other after-hours meetings and events
May be assigned management responsibilities on a limited basis for certain functions, units, or programs
Compiles, analyzes and interprets data; develops KPI reports, executive summaries, briefing documents, or publications as assigned
Completes special projects as assigned, working on a wide variety of financial, administrative, professional, management, and community issues of medium to high complexity
Represents supervisor at meetings, functions and community meetings as directed, documents and reports information accordingly
Handles highly sensitive and confidential information with discretion and professionalism
Drafts, edits, and reviews departmental policies and standard operating procedures. Reviews correspondence, searches for critical information, and conducts research to draft responses to customer service inquiries
Interprets administrative policies, procedures and guidelines and communicates requirements and updates to department personnel
Applies analytical and innovative approaches to improve workflows, systems, and processes to increase operational efficiency and effectiveness
Trains team members on new systems, software applications, policies, and procedures as needed
Performs other duties as assigned by supervisor or by departmental executives
Qualification
Required
Requires a Bachelor's degree in Business Administration, Public Administration or a field directly related to the type of work being performed
Five years of professional administrative, financial or analytical experience related to the type of work being performed are required
Professional experience related to the type of work to be performed may substitute for the education requirement on a year-for-year basis
Must be available to work evenings and weekends, including attendance at town halls, community and neighborhood meetings, City Council related events and other after-hours meetings and events
Handles highly sensitive and confidential information with discretion and professionalism
Preferred
Strong-user experience utilizing the City's 311 System or other customer service intake system
Demonstrated ability to handle confidential and sensitive information
Experience interacting and coordinating with elected officials and their staff or senior government leadership
Proficiency with Microsoft Office software applications
Proficiency with data analysis, performance metrics and KPI reporting
Strong written communication skills, including drafting correspondence, briefing materials, and reports for executive or elected audiences
Ability to manage multiple priorities and deadlines in a fast-paced, politically sensitive environment
Experience tracking issues through resolution and ensuring timely follow-up with internal and external stakeholders
Ability to interpret regulations, ordinances, and departmental policies in context
Preference shall be given to eligible veteran applicants provided such persons possess the qualifications necessary for competent discharge of the duties involved in the position applied for
Company
City of Houston
The city also employs over 22,000 full-time staff to keep the city running.
10001+ employees
Funding
Current Stage
Late StageTotal Funding
unknownKey Investors
U.S. Department of Housing and Urban Development
2024-07-29Grant
Leadership Team
Todd DeGidio
Founder & CEO
Mark Seale
Chief Technology Officer
Recent News
bloomberglaw.com
2026-01-03
2025-11-12
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