Hudl · 18 hours ago
Customer Success Manager II (Soccer)
Omaha, NE, Lincoln, NE
Full-time
Hybrid
Mid Level
$42K/yr - $56K/yrHudl is a company dedicated to building great teams and providing a supportive culture. They are seeking a Customer Success Manager to focus on customer renewals for NCAA DI men's and women's soccer programs, developing strong relationships and managing account support and engagement activities.
SoftwareSportsVideo
Responsibilities
Develop strong customer relationships. You’ll maximize satisfaction for a group of accounts, including schools and conferences across the United States. You’ll work directly with coaches, athletic directors and commissioners within your territory, becoming a trusted partner for your customers
Be involved in all aspects of support and account management. You’ll demonstrate the products, educate customers, and carry out a range of engagement and commercial activities
Work toward goals. Throughout the year, CSMs work towards achieving quarterly and annual renewal and engagement targets. You’ll run meetings to understand client needs and identify opportunities for upselling additional services
Qualification
Required
Client-facing experience. You've previously spent time in a client-facing role, preferably at a technology company. You have experience working with coaches and administrators in the collegiate and/or professional sports industry and have a strong understanding of how teams leverage technology
Proactive and organized. You have a history of successfully managing a large portfolio of clients and take a proactive approach to customer management
Exceptional communicator. You can easily communicate with both internal and external stakeholders, and you're skilled at handling tough conversations with grace and confidence
Solution-oriented. You possess the ability to diagnose problems and find creative and effective solutions for your customers
A growth mindset. You're continuously learning—you appreciate challenging situations because you know they'll help you grow
Preferred
Experience with Hudl. You've been hands-on with the Pro Suite, including Wyscout, Hudl and Hudl Sportscode
Cross-functional collaborator. You know how to efficiently work with internal stakeholders in customer support, product and operations to turn customer feedback into impactful improvements that benefit the wider organization
Benefits
Flexible vacation time
Company-wide holidays
Timeout (meeting-free) days
Remote work options
Employee Assistance Program
Employee resource groups
Fitness partner Peerfit
Multiple plans to pick from to ensure you’ll have the coverage you (and your dependents) want, including vision, dental, fertility healthcare and family forming benefits
401(K) match up to 4% of your own contribution
Company
Hudl
Hudl is a software platform that provides video analysis and coaching tools for sports teams.
Founded in 2006
1001-5000 employees
H1B Sponsorship
Hudl has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (3)
2023 (4)
2022 (4)
2021 (1)
Funding
Current Stage
Late StageTotal Funding
$228.85MKey Investors
Bain Capital Tech OpportunitiesAccel
2020-05-21Series F· $120M
2018-12-07Convertible Note
2017-07-06Series D· $30M
Leadership Team
David Graff
CEO
Brian Kaiser
CTO at Hudl
Recent News
2025-12-15
Silicon Prairie News
2025-12-06
Sports Business Journal
2025-11-25
Company data provided by crunchbase