Massey Services, Inc. · 3 hours ago
Customer Service Specialist
Winter Garden, FL
Full-time
Onsite
Entry Level
$15/hr - $16/hr
1+ years expMassey Services, Inc. is one of the nation’s largest and most respected service companies, with a history of providing quality service for more than three decades. They are seeking a Customer Service Specialist to handle incoming customer calls, resolve inquiries, and ensure customer satisfaction through effective communication and service scheduling.
CommercialConsumerConsumer LendingLandscapingService Industry
Responsibilities
Answering incoming customer calls in a courteous & professional manner; resolving customer inquiries, requests, billing questions, and scheduling service; as well as welcoming prospective new customers interested in learning about our services
There is also a high volume of outbound calls to ensure customer satisfaction, confirm service appointments, and collect overdue payments
Additional responsibilities may expand to include daily reporting; updating customer account information; accounts payable; human resource paperwork; payroll processing; etc
Qualification
Required
High School Diploma or GED at a minimum
Previous experience with customer service on the phone
Strong problem solving skills
Excellent computer, typing, and 10-key skills
Time management talent and a sense of urgency
Background checks will be completed on all candidates considered for hire
Preferred
Customer service: 1 year
Office: 1 year
Benefits
401(k) matching
Dental insurance
Health insurance
Paid time off
Professional development assistance
Referral program
Vision insurance
Company
Massey Services, Inc.
At Massey Services, we are committed to providing GREAT SERVICE that protects homes and businesses against the devastation of termite damage, unwanted and unhealthy pests and makes your landscape green, beautiful and healthy all year long.
1001-5000 employees
Funding
Current Stage
Late StageTotal Funding
unknown2008-01-01Private Equity
Leadership Team
Tony Massey
President and CEO
Ed Dougherty
Executive VP & Chief Operating Officer
Recent News
2025-08-29
2025-08-18
2025-05-30
Company data provided by crunchbase