BGDC Distribution · 23 hours ago
Quality Control Manager
Salem, VA
Full-time
Onsite
Mid, Senior Level
3+ years expBGDC Distribution is seeking a Quality Control Manager to lead the inventory and Customer Service team under the direction of the Chief Operating Officer. The role focuses on ensuring accuracy, efficiency, and customer satisfaction while overseeing operational aspects of client relations and inventory control.
LogisticsSupply Chain ManagementTransportation
Responsibilities
Provide leadership and guidance to the Inventory and Customer Service team, ensuring accountability for accuracy, shrink reduction, and compliance
Monitor and report shrink, inventory accuracy, and system performance to site leadership and clients
Supervise daily inventory operations, ensuring care, custody, and control of all customer inventory
Lead proactive and reactive cycle counts, variance investigations, and root-cause analysis to drive corrective actions
Develop, implement, and validate procedures, controls, and systems to prevent, detect, and correct errors in inventory transactions and balances
Maintain expertise in Warehouse Management Systems (WMS) and related platforms (e.g., JDA, Snap V, SAP, Microsoft Office, advanced Excel) to support operational teams and customer requirements
Collaborate with clients to resolve issues, maintain strong partnerships, and communicate results
Create and present KPI reports to site leadership and customers, identifying trends and opportunities for improvement
Partner with leadership on labor and equipment planning, budgeting, and resource allocation
Oversee, coach, and evaluate staff performance, conduct training sessions and team meetings
Address personnel matters such as promotions, transfers, or disciplinary actions in collaboration with HR
Foster a culture of continuous improvement and customer service excellence
Qualification
Required
3+ years' management experience
2+ years' inventory experience
2+ years' customer service or account manager experience
Strong interpersonal skills and judgment in communicating with staff
Willingness to develop a mentoring relationship to contribute experience, skills, and wisdom to subordinate employees for their development
Receptive to management development suggestions and willing to seek additional knowledge to facilitate job growth
Proven ability to juggle multiple tasks simultaneously
Must have very strong customer service orientation with a high sense of urgency in meeting objectives and deadlines
Must possess the ability to formulate and utilize advanced planning tools and to manage time in an efficient manner
Ability to perform the same work duties as those supervised or perform more difficult or skilled tasks or assist in their performance
Preferred
Bachelor's Degree
Company
BGDC Distribution
BGDC Distribution offers transportation, logistics, supply chain, and storage services.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
John Hummel
CEO
Chad Bowen
Partner
Recent News
Missouri Business Alert
2025-05-05
Missouri Business Alert
2025-05-04
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