JPMorganChase · 4 hours ago
Customer Success Manager - Strategy
237 Park Ave, New York, NY, 10017, US
Full-time
Onsite
Mid, Senior Level
$119K/yr - $188K/yr
5+ years expJPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of clients. As a Customer Success Manager in Employee Experience, you will develop and maintain customer relationships, focusing on employee success and ensuring a seamless experience across HR functions.
Asset ManagementBankingFinancial Services
Responsibilities
Drives product adoption, expansion, and retention activities to maintain a healthy customer base
Conducts regular and proactive account meetings to share best practices, provides use case demonstrations to illustrate key product functionality, communicates future releases, and gathers feedback on the impact the product and its features have on our customers’ business needs
Guides customers through the onboarding process and sets up the product according to customer requirements, leveraging a deep understanding of our products and their capabilities, including new features and other enhancements
Tracks key success metrics and provides data and feedback to the Product team to inform new features and priorities
Define and drive the Employee Success strategy, and analyze success and recommend improvements
Sets priorities and track progress for the team
Connects work across product, HR, marketing, and communications teams
Gathers employee feedback and use it to guide decisions
Be part of cross-functional projects and campaigns to boost adoption and satisfaction
Helps build and coach a team focused on customer success and go-to-market strategy
Be part of every stage of the employee journey—from onboarding to career development
Qualification
Required
5+ years of experience or equivalent expertise in customer success roles in product or technology
Demonstrated ability to influence product adoption and customer retention
Excellent communication and interpersonal skills with the ability to effectively engage and influence stakeholders across all levels
Proven ability to learn new technologies and teach it to others
Experience leading strategy and business operations
Strong project management and communication skills
Ability to work across teams and manage multiple projects
Passion for making work better for employees
Benefits
Comprehensive health care coverage
On-site health and wellness centers
A retirement savings plan
Backup childcare
Tuition reimbursement
Mental health support
Financial coaching
Company
JPMorganChase
With a history tracing its roots to 1799 in New York City, JPMorganChase is one of the world's oldest, largest, and best-known financial institutions—carrying forth the innovative spirit of our heritage firms in global operations across 100 markets.
10001+ employees
H1B Sponsorship
JPMorganChase has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (3471)
2024 (3469)
2023 (3395)
2022 (3594)
2021 (2515)
2020 (2495)
Funding
Current Stage
Public CompanyTotal Funding
unknown1998-02-01IPO
Leadership Team
Allison Beer
CEO of Card Services and Connected Commerce
Dan Mendelson
CEO, Morgan Health
Recent News
2026-01-23
2026-01-22
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