Resurgent Capital Services · 1 hour ago
Specialist I, Customer Service Support (Fraud)
SC-Greenville
Full-time
Onsite
New Grad, Entry Level
0+ years expResurgent Capital Services is an industry-leading financial services company committed to superior service and integrity. They are seeking a Fraud Investigation Specialist to investigate and resolve disputed accounts related to consumer fraud, utilizing investigative skills and providing excellent customer service.
Financial Services
Responsibilities
Use investigative and analytical skills to resolve verbal and written consumer fraud disputes
Research and verify accuracy of dispute documents; which may include contacting numerous sources to validate the information
Process dispute documents
Assist with identifying knowledge and process gaps to ensure first-rate Customer Service is provided
Seek to improve overall customer experience
Perform various administrative duties assigned by manager
Properly updates and documents all operating systems and Customer Service applications as appropriate
Qualification
Required
Ability to process all Fraud disputes with high level of accuracy
Ability to identify process gaps and trends
Proven ability to work with management to assist with Reference Guide process updates
Demonstrates problem solving skills by analyzing account anomalies and proposing solutions
High school diploma or equivalent
Preferred
0.5 to 1 year(s) of Fraud experience preferred
Some college or equivalent work experience desired
Company
Resurgent Capital Services
Resurgent Capital Services is a financial services company that offers domestic and international consumer debt portfolio services.
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
Jon Mazzoli
Chief Development Officer
Recent News
2025-03-20
Company data provided by crunchbase