Ferovinum · 22 hours ago
Senior Operations Manager
Houston USA
Full-time
Onsite
Mid, Senior Level
2+ years expFerovinum is revolutionizing the supply chain and financial foundations of the global drinks industry. The Senior Operations Manager will be responsible for establishing and managing US operations processes while ensuring effective client support and collaboration with the UK hub to scale operations.
Financial ServicesFinTechSaaSSoftwareSupply Chain ManagementWine And Spirits
Responsibilities
Establish and run US operations processes, controls, and SLAs, creating scalable workflows from the ground up
Serve as the operational point person for US clients and internal stakeholders as the business expands
Partner with the UK hub to scale, standardize, and continuously improve central processes for a growing global operation
Build processes and documentation to ensure we scale effectively and retain knowledge for the future
Manage order processing for client shipments, covering both domestic and international orders
Take ownership of live incoming orders, addressing exceptions, coordinating stakeholders, and escalating issues when required
Navigate international customs, excise, and shipping requirements to support smooth shipment processing
Manage daily client support queries, resolving issues quickly and professionally
Partner with Onboarding and Customer Success teams to support smooth implementations, drive adoption, and elevate the customer experience
Collaborate with the Head of Commercial (US) and global commercial teams to develop and coordinate client accounts, expand product usage, support new client initiatives and improve customer outcomes
Act as a trusted operational advisor to clients—particularly within corporate banking and trade finance contexts
Proactively handle reconciliations and payment matching errors, ensuring timely resolution and clean ledgers both with clients and external customers
Support treasury management and daily payments processes, coordinating across internal finance stakeholders
Manage settlement credit limits in conjunction with the Credit team
Identify operational risks (process, financial, compliance, client-impact) and drive mitigation plans with the broader team
Work closely with the CLO / Director of the Americas and relevant stakeholders to ensure operations align with legal/regulatory expectations
Partner across Ops, Risk, and Finance to strengthen controls, approvals, and audit-ready processes
Identify operational challenges and collaborate with Product and Tech teams to develop and implement scalable solutions
Contribute to system enhancements and product development by translating operational needs into clear requirements, testing changes, and improving workflows
Qualification
Required
Global banking experience (e.g., corporate banking ops, transaction banking, payments, trade finance operations, or related functions)
Supply chain and trade finance experience, with working knowledge of related workflows and documentation
2–5+ years experience in an operational support / operations role in a fast-paced environment
Strong financial literacy, including experience with accounting systems, reconciliations, settlement processes, and/or credit risk management
Technical proficiency and confidence working with systems, process automation, and cross-functional delivery
Rigorous attention to detail, strong ownership mentality, and a client-first approach
Preferred
Experience operating in regulated environments and partnering closely with Risk and Finance teams
Familiarity with international shipping, customs/excise concepts, and cross-border settlement
Experience building or scaling operations in a high-growth company (especially first hire / early-stage responsibilities)
Company
Ferovinum
Ferovinum is a fintech platform providing working capital and stock management software built specifically for the wine and spirits industry
11-50 employees
Funding
Current Stage
Early StageTotal Funding
$579.17MKey Investors
Pollen Street CapitalNotion Capital
2025-06-30Debt Financing· $550M
2024-09-19Series A· $23.21M
2022-07-31Seed· $5.96M
Recent News
2026-01-16
2025-07-05
FoodHack Weekly
2025-07-05
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