Sturgis Bank · 5 hours ago
Retail Operations Manager
Sturgis, MI, US
Full-time
Onsite
Mid Level
3+ years expSturgis Bank is seeking a Retail Operations Manager to oversee the daily operational functions of the bank’s retail branches. This role focuses on ensuring efficient service delivery, compliance, and operational excellence while providing leadership and support to branch personnel.
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Responsibilities
Serve as the primary point of contact for branch managers regarding operational policies, procedures, and escalated issues
Implement and maintain consistent operational standards across all retail locations
Identify areas for improvement in workflow efficiency and customer experience
Conduct regular branch visits to ensure compliance, operational readiness, and service quality
Ensure branches follow all bank policies, regulatory requirements, and internal controls
Partner with Compliance, Risk, and Audit teams to address findings and implement corrective action
Monitor and audit adherence to security procedures, dual control processes, cash handling guidelines, and fraud prevention protocols
Partner with Security Officer to audit and verify that branches are following all required monthly audit processes
Conduct regular branch visits to review operational processes, identify improvements, and ensure compliance with internal and regulatory standards
Develop standardized procedures and training materials to support operational consistency
Provide operational training as needed for branch managers and staff. Includes updates on procedures, regulatory changes, and systems such as Integrated Teller System and Source Capture
Collaborate with HR on onboarding and development programs for retail employees
Participate in bank-wide initiatives that impact retail branches (e.g., system upgrades, product rollouts, operational transitions)
Work closely with IT, Treasury, Marketing, Compliance, and other departments to support branch needs and cross-departmental initiatives
Other tasks as assigned
Qualification
Required
Excellent leadership, communication, and people skills
Strong analytical and problem-solving abilities
Proficiency in bank systems, operational workflows, and customer service best practices
Ability to manage multiple priorities across geographically dispersed locations
High attention to detail with a focus on accuracy, compliance, and risk mitigation
Knowledge of industry rules and regulations related to Bank Secrecy Act, OFAC, Customer Identification Policy, Truth in Savings, Truth in Lending, Regulation CC, Plastic Cards, and Funds Availability, etc
Proficiency in MS office, CRM software, and bank systems
Minimum of 3 years related experience in banking, financial management, or business lending
Strong knowledge of banking regulations, retail banking products, and operational best practices
Preferred
Bachelor's degree preferred
Company
Sturgis Bank
Sturgis Bank is an independent bank, operating for the benefit of our customers and community as we have done since our founding in 1905.
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Jason Hyska
Chief Executive Officer
Matt Scheske
President / COO
Recent News
Morningstar.com
2025-05-28
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