BOLAND · 8 hours ago
Client Service Coordinator
Gaithersburg, MD
Full-time
Hybrid
Entry Level
2+ years expBOLAND is an industry leader providing sustainable and energy efficient solutions for commercial, institutional, and industrial buildings in the Washington, DC / Baltimore metropolitan area. The Client Service Coordinator will be responsible for coordinating internal and external client service requests and performing various administrative duties.
3D PrintingComputerHeating Ventilation and Air Conditioning (HVAC)Information TechnologyManufacturing
Responsibilities
Always provide excellent client service to all internal and external clients
Answer telephones and email messages in friendly, prompt, and professional manner
Monitor phone lines and help the next call in the queue
Receive and convey important information in a timely fashion
Process, schedule and follow up on quoted jobs from the time they are routed until they are sent to billing
Process, schedule and follow up on contracted service inspections
Process daily and weekly time for Service Technicians and Apprentices
Ensure by the end of the day that each technician is informed of their schedule for the following day
Utilize all functions within Wennsoft, SharePoint, and other utilized software systems
Monitor and respond to all email and voicemail messages received by Command Center and yourself in a timely fashion
Assist all Service Technicians and Apprentices continually; updating contract obligations, maintaining their schedules, issuing purchase orders for supplies/ parts ordered, verify accurate time entries, and proactively assisting with client communications
Other duties as assigned
Qualification
Required
High School diploma or equivalent experience and education required
2 years of administrative and client service experience
Strong computer skills, proficient in MS Office
Positive, resilient, self-starter, takes initiative
Punctual, multi-tasker, reliable, organized, detail-oriented
Strong client service and time management skills, team player, works well with others, friendly
Excellent communication and phone skills, motivated, works well under pressure and deadlines
Preferred
Dispatch experience is a plus
Benefits
Excellent pay and benefits
Great and supportive work environment
Professional training and growth
Generous educational assistance program
Recognition and outstanding co-workers!
Company
BOLAND
BOLAND is an engineering company specializing in HVAC equipment and service.
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Jim Boland
Chairman and Chief Executive Officer
James P. Thompson, CPA, MBA
Sr. Vice President / CFO
Recent News
2024-02-24
The Independent.ie
2023-11-02
Entrevestor
2022-08-08
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