BFC Solutions · 5 hours ago
Customer Success Specialist 1
Nashville, TN, US
Full-time
Hybrid
Entry Level
1+ years expBFC Solutions is a company with over 60 years of experience in manufacturing and servicing air filtration products. They are seeking a Customer Success Specialist to assist with client relationships and ensure customer satisfaction through effective account management and problem resolution.
Manufacturing
Responsibilities
Compiling information and data from multiple internal and external sources and databases to create accurate and timely reports
Collaborating with customers using defined processes, expertise, and judgment to ensure customer satisfaction
Establishing rapport with the customer in a professional, polite, positive, and courteous manner
Projecting professionalism and sincerity through verbal and written communication
Handling multiple vendor accounts
Fast-paced environment. Timely follow-up expected
Taking incoming calls from Customers and our Service Technicians in the field that may need immediate attention
Superior customer service skills are required, with the ability to react quickly and decisively to resolve customer issues in a professional manner
Ability to work calmly in a fast-paced team environment; manage special projects without compromising other responsibilities
Liaising with internal departments using good communication skills to ensure the assigned client’s needs are satisfied by raising and resolving areas of concern and ensuring all are aware of changes within clients
Qualification
Required
1-3 plus years of customer account/customer service experience
Possess strong proficiency in use of Microsoft Office software, especially Excel (must be skilled in developing spreadsheets, and charts, utilizing pivot tables and V Look-up)
Excellent oral and written communication skills
Proven record of managing multiple accounts and projects simultaneously
Excellent planning and organizational skills
Preferred
Associates Degree in business or related field preferred. B.S. Degree desirable
Experience with Microsoft Dynamics and Microsoft CRM or similar Client Relationship Management system is a plus
Experience with work order platforms such as Service Channel, fmPilot2, Corrigo, or other comparable systems
Benefits
Medical
Dental
Vision
Prescription Drug
Life Insurance
401K Savings Plan
Paid Time Off (PTO)
Company
BFC Solutions
BFC solutions is a facilities services company that manufactures air filter.
501-1000 employees
Funding
Current Stage
Late StageTotal Funding
unknown2018-01-01Acquired
2014-10-06Private Equity
Leadership Team
Jason Cocco
President
Recent News
mescomputing.com
2025-08-21
GlobeNewswire News Room
2025-04-22
2024-01-29
Company data provided by crunchbase