AvSight · 16 hours ago
Implementation Specialist
United States
Full-time
Remote
Mid Level
3+ years expAvSight is seeking a detail-oriented and customer-focused implementation specialist to join their dynamic team. The implementation specialist will play a pivotal role in the successful onboarding of new customers to AvSight’s ERP software for the aviation industry, collaborating with cross-functional teams and ensuring seamless transitions.
Enterprise Resource Planning (ERP)SaaSSoftware
Hiring Manager
Elizabeth Ruiz
Responsibilities
Oversee compliance with contracted scope of work and timeline
Coordinate, schedule, and facilitate project meetings
Identify, document, and communicate action items
Proactively identify and manage project risks, escalating issues that will impact project deliverables or the timeline
Actively facilitate internal and external discussions to overcome roadblocks and determine next steps
Provide comprehensive training to new customers
Customize training materials, videos, and documentation to facilitate learning
Provide ongoing support to end-users throughout implementation and the post go-live period
Stay up-to-date on AvSight products or services to provide accurate and relevant information to customers
Configure new customers’ Salesforce environments to align with their unique business processes
Serve as an intermediary between AvSight’s development teams and the customer for any contract-required customizations
Guide the customer through testing, quality assurance, and validation of their AvSight configuration and data migration to identify and resolve any issues
Establish a positive and productive relationship with new customers to gain a deep understanding of their needs and expectations
Serve as the primary point of contact for customers during their implementation
Maintain clear and organized records of customer interactions, issues, and resolutions
Organize and maintain all project documentation and tracking within Salesforce
Qualification
Required
Excellent verbal and written communication skills
Excellent interpersonal and customer service skills
Excellent organizational skills and attention to detail
Excellent time management skills, with a proven ability to meet deadlines
Strong analytical and problem-solving skills
Ability to manage multiple priorities with competing deadlines and stakeholders
Demonstrated ability to acquire product and process knowledge, even in resource-constrained environments
Adaptability to changing requirements and work in a fast-paced environment
Minimum of 3 years of experience onboarding new customers to a software or SaaS
Minimum of 3 years of experience in aviation, ERP, and/or Salesforce platforms
Preferred
Project management certifications are desirable but not required
Company
AvSight
AvSight is a software company that specializes in aviation-specific software built on the Salesforce platform.
51-200 employees
Funding
Current Stage
Growth StageTotal Funding
$20MKey Investors
Arcadea Group
2023-01-12Private Equity· $20M
Leadership Team
Scott Loescher
CEO / Founder
Company data provided by crunchbase