SERVPRO · 6 hours ago
Intranet Specialist
Gallatin, TN
Full-time
Hybrid
Entry, Mid Level
2+ years expSERVPRO is a trusted leader in fire and water cleanup and restoration services. The Intranet Specialist supports the day-to-day operations and maintenance of SERVPRO’s enterprise intranet, ensuring content accuracy and usability while assisting with user support and governance standards.
ConsumerIndustrial
Responsibilities
Review content submissions for clarity, consistency, accessibility and compliance to intranet standards before publishing
Assist with content audits and site health checks
Help track content ownership and review cycles to ensure accountability
Assist with publishing, updating, and maintaining intranet content to ensure accuracy, consistency, and timeliness
Support homepage updates, banners, announcements, and featured content as directed by the Web Operations Manager
Apply and enforce intranet templates, metadata, formatting, permissions and publishing standards
Support content publishing workflows, including page creation, updates and archiving
Help consolidate, archive, or retire outdated content in alignment with governance guidelines
Serve as a first point of contact for intranet-related questions, minor issues, and content requests
Support intake and triage of site performance issues and bugs
Provide hands-on support and guidance to department site owners and content contributors
Help onboard and train new site administrators on intranet tools, standards, and best practices
Document common questions, processes, and “how-to” guidance for intranet users
Assist with permissions management, access controls and change management processes
Pull basic usage reports and content analytics to support decision-making
Qualification
Required
2–4 years of hands-on experience supporting a corporate intranet, website, or digital content platform
Strong organizational and time management skills with excellent attention to detail
Ability to effectively communicate information and ideas in written and verbal format
Collaborative, service-oriented mindset with strong interpersonal skills
Comfortable working in a fast-paced environment, managing multiple competing priorities
Ability to follow established processes and governance standards
Self-disciplined and accountable, taking ownership of work, following through and completing assignments in a timely manner
Technical aptitude and ability to learn new tools quickly
Bachelor's degree in Communications, Digital Media, Information Management, or related field (or equivalent experience)
Preferred
Experience with Interact, Unily or similar intranet platforms highly preferred
Benefits
Excellent health benefits plan, which includes medical, vision and dental options
401(k) with company match
Company profit sharing plan
Generous paid time-off and paid holidays
Paid parental leave
2 free on-site fitness rooms
Employee Assistance Program
Employee Resource Groups
Personal and professional development program
Company
SERVPRO
servpro is a construction company providing water restoration and maintenance services.
201-500 employees
H1B Sponsorship
SERVPRO has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (2)
Funding
Current Stage
Growth StageTotal Funding
unknown2019-03-26Acquired
Leadership Team
Brett Ponton
Chief Executive Officer
R
Rick Isaacson
Chief Executive Officer
Recent News
2026-01-15
Sports Business Journal
2025-11-19
Company data provided by crunchbase