Intrepid Travel · 2 hours ago
Customer Care Specialist
Seattle, WA
Full-time
Hybrid
Mid Level
$27/hr - $29/hr
3+ years expIntrepid Travel is a certified B Corp that has been inspiring and leading exceptional travel experiences for over 34 years. They are seeking a passionate Customer Care Specialist to oversee the customer experience, manage feedback and complaints, and drive positive changes based on guest interactions.
TourismTravelTravel Agency
Responsibilities
Oversee the customer experience both pre- and post-trip
Handle guest feedback and complaints
Work to restore their faith in our business through fair and reasonable outcomes for all stakeholders
Champion and promote the importance of every guest interaction
Thrive in customer excellence and retention
Ensure guest feedback is used to drive change and recognition across the business
Turn negative experiences into positive ones for our guests
Ensure the highest level of communication with guests before and after their trips
Qualification
Required
Minimum of 3 years in a fast-paced customer-facing environment and working in a multi-channel customer-facing platforms
Personal/professional hiking experience to Wildland's travel destinations and travel industry experience
Highly organized and communicative – must be able to interact effectively at all levels, both internally and externally and both written and verbal
Ability to perform in an environment with ambiguous situations, rapidly changing priorities and competing deadlines
Proven record of making well-informed decisions
Ability to resolve conflict and high risk/sensitive cases whilst remaining empathetic and calm
Benefits
Flexible work arrangements, work-from-home and the ability to 'work from anywhere' 4 weeks a year
A free Intrepid trip every year, plus generous discounts for families, and close friends
5 extra days of leave a year for use on Intrepid trips
A minimum of 10 weeks paid parental leave for all parents, and other additional leave provisions.
Access to e-learning platforms, professional development and mentor programs
20 hours of volunteer leave every year to use on causes most important to you
Employee Assistance Program, a 24/7 service that offers counselling for you and your family
Company
Intrepid Travel
Intrepid Travel is a full-service travel agency that organizes holidays and travels.
1001-5000 employees
Funding
Current Stage
Late StageTotal Funding
unknownKey Investors
Genairgy
2021-03-10Series Unknown
Leadership Team
James Thornton
Chief Executive Officer
Louise Laing
Vice President USA Marketing
Recent News
Wanganui Chronicle
2025-12-29
2025-11-21
Wanganui Chronicle
2025-11-21
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