UNFI · 3 hours ago
IT Business Analyst II- Service Management
Providence, RI
Full-time
Onsite
Mid Level
3+ years expUNFI is a company focused on improving IT service management processes. The ITSM Business Analyst II will drive operational effectiveness across IT Service Management processes, collaborate with stakeholders, and ensure compliance with established standards.
Food and BeverageHealth CareHospitalityOrganic Food
Responsibilities
Design and manage ITSM processes that are compatible with our service management application and aligned with organizational goals
Manage and maintain ITSM process related media (documents, videos, presentations, etc.)
Drive continuous improvement of processes based on data analyses and stakeholder feedback
Communicate with stakeholders regarding process standards, expectations, and performance
Provide data and metrics on service management performance
Collaborate with other Service Management processes
Monitor, evaluate, manage, and execute internal audits to ensure process compliance
Assist in the gathering, analyzing, documentation, and validation of business and/or technical needs using data, interviews, and modeling techniques
Research emerging industry best practices in IT Service Management framework and identify recommendations on how they can be applied
Other duties as assigned to contribute to team and organizational goals
Qualification
Required
Bachelor's Degree in computer science or related discipline or relevant IT experience
3–6 years' experience relevant IT experience
3–6 years' experience working with process flow diagrams, data models, test plans, technical design documents, video production and business process documentation
3–6 years' experience working in software, networks, databases, or other technology
Knowledge of assigned service management applications
Knowledge in Data Analytics and the ability to create data models
Foundational technical writing and requirement gathering skills
Experience creating instructional videos
Organizational and facilitation skills
Foundational interpersonal and consultation skills
Foundational critical thinking skills
Ability to work independently and break down and organize assigned work into workable tasks
Ability to learn new systems, concepts, and procedures
Written and verbal communication skills
Customer focus
Ability to collaborate across teams and work in a remote environment
Ability to work with geographically dispersed teams
Preferred
ITIL v4 certification
Benefits
Paid Time Off
Sick Time
Paid holidays and parental leave
401K Program
Medical, dental, vision, life, and accidental death/dismemberment insurance
Short-term and long-term disability insurance program
Flexible Spending Account and/or Health Savings Account
Company
UNFI
UNFI is North America’s Premier Food Wholesaler.
10001+ employees
H1B Sponsorship
UNFI has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (6)
2024 (2)
2023 (4)
2022 (4)
Funding
Current Stage
Public CompanyTotal Funding
$507.1M2024-04-25Post Ipo Debt· $500M
2014-07-15Post Ipo Equity· $7.1M
1996-11-01IPO
Leadership Team
Sandy Douglas
Chief Executive Officer
Giorgio Matteo Tarditi
President and CFO
Recent News
Digital Commerce 360
2025-12-17
Company data provided by crunchbase