ADM · 5 hours ago
Director Service Management & Performance - Decatur, IL
Erlanger, KY
Full-time
Onsite
Director/Executive
$147K/yr - $258K/yr
15+ years expADM is a global leader in human and animal nutrition, committed to providing access to nutrition worldwide. The Service Management & Performance Director will lead a team to transform IT Infrastructure & Operations, focusing on operational excellence and cost optimization while managing performance metrics and service delivery.
Animal FeedHospitalityIndustrial
Responsibilities
Oversee 42,000+ global users by monitoring Service Desk performance, service level agreements (SLAs), escalation/exception management, and processes to resolve service/incident requests
Manages a $10 M+ budget, including developing financial plans, monitoring spending targets, and delivering year-over-year cost efficiency improvements
Modernize IT Service Management (ITSM) through unified processes for incident, request, change, and problem management, improving SLAs and user satisfaction
Oversee the design and execution of organizational changes, implementing tools, methodologies, and industry benchmarks to improve performance and efficiency
Establish and lead the Command Center function to drive rapid incident resolution, improve service performance, and align with organizational goals
Identify opportunities for automation, consolidation, and process improvements to achieve cost savings and enhance service quality
Manage Performance Analyst, directing analytical priorities, reviewing key performance metrics, and leveraging insights to optimize team effectiveness and strategic planning
Manage a Cost Performance Analyst to analyze expenditure data, forecast budget performance, and support strategic cost optimization initiatives across the organization
Lead the creation of and updates to key operational and financial reports, including: Monthly Flash Report, Month-End Financials, Metrics & KPIs, Project Portfolio, Incident Trend Report, and Cost Reduction
Manage the Tools and Automation team, developing tooling solutions and platform development roadmaps aligned with organizational strategies
Establish key performance indicators (KPIs) and dashboards that measure and continuously improve service delivery and financial performance
Collaborate with senior leadership and communicate with stakeholders to integrate IT I&O goals with overall organizational strategies and priorities
Partner with procurement to negotiate vendor contracts for cost-effective solutions
Lead the Executive Support Services (ESS) team to provide high-quality, responsive support for executive-level stakeholders and drive continuous improvement
Provide mentorship and guidance to managers and supervisors, fostering a culture of accountability, collaboration, and continuous improvement within the I&O organization
Qualification
Required
Bachelor's degree in Business, Technology, or a related field; advanced degree preferred
15+ years of experience in IT operations management, with at least 5 years in a leadership role
Proven track record of leading large-scale IT operations and performance improvements
Strong analytical and problem-solving skills to make data-driven decisions
Excellent communication and leadership skills to influence and inspire teams
Experience with budget management, resource allocation, and vendor negotiations
Knowledge of IT infrastructure, disaster recovery, and capacity planning strategies
Benefits
Physical wellness – medical/Rx, dental, vision and on-site wellness center access or gym reimbursement (as applicable).
Financial wellness – flexible spending accounts, health savings account, 401(k) with matching contributions and cash balance plan, discounted employee stock purchasing program, life insurance, disability, workers’ compensation, legal assistance, identity theft protection.
Mental and social wellness – Employee Assistance Program (EAP), Employee Resource Groups (ERGs) and Colleague Giving Programs (ADM Cares).
Paid time off including paid holidays.
Adoption assistance and paid maternity and parental leave.
Tuition assistance.
Company-sponsored training and development resources, such as LinkedIn Learning, language training and mentoring programs.
Company
ADM
ADM unlocks the power of nature to enrich the quality of life.
10001+ employees
H1B Sponsorship
ADM has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (119)
2024 (135)
2023 (96)
2022 (109)
2021 (69)
2020 (68)
Funding
Current Stage
Public CompanyTotal Funding
unknown1978-01-13IPO
Leadership Team
Monish Patolawala
Executive Vice President, Chief Financial Officer at ADM
Daniel Jones
Director, Technical Sales
Recent News
2025-12-16
Company data provided by crunchbase