NEOGOV · 18 hours ago
Public Safety Information Center Clerk
Hampton, VA
Full-time
Onsite
New Grad, Entry Level
$39K/yr - $42K/yr
0+ years expNEOGOV is seeking an Information Center Clerk for the City of Hampton, a vibrant waterfront community. The role involves providing customer support services to law enforcement officers, citizens, and agencies throughout the nation under close supervision according to set procedures.
GovTechHuman ResourcesInformation TechnologySoftware
Responsibilities
Provide customer support services to law enforcement officers, citizens and agencies throughout the nation
Qualification
Required
Requires High School graduation or GED equivalent
Requires three months customer relations experience to include direct customer contact, problem identification and resolution preferred or closely related experience
Will be required to successfully complete a Police Department background investigation to include a polygraph examination and preemployment screening for controlled substances
Must possess a valid motor vehicle operator's license and must have and maintain a satisfactory driving record based on the City of Hampton's criteria
Must be able to successfully obtain a VCIN certification within a specified length of time in accordance with internal guidelines
Requires effective communication with internal and external customers
Position may require working nights, weekends, holidays and extended shifts as required
The incumbent may be considered 'essential personnel' during City emergency situations or at the direction of the City Manager which may include long hours and unusual schedules
Must be able to maintain the ability to provide credible testimony in court, to the magistrate and in other situations where credibility will be of importance. A sustained finding of untruthfulness at the conclusion of an internal investigation may result in immediate termination
Benefits
Sentara Health Medical Insurance
OptumRx
Delta Dental Insurance
Anthem Blue View Vision
FSA Reimbursement accounts
Standard: Accident and Critical Illness
Trust Mark Universal Life Insurance
Legal Resources Plan
Virginia 529
Mission Square: 457 / Roth IRS / Roth 457 (b) IRA
Employees begin accruing annual and sick leave immediately.
Maternity Leave
Parental Bonding Leave
Care for Sick Parent Leave
Birthday Leave
Personal day (available every quarter)
The eleven paid holidays each year include: New Year's Day, Martin Luther King, Jr. Day, President's Day, Memorial Day, Juneteenth Day, Independence Day, Labor Day, Veterans' Day, Thanksgiving Day, Christmas Day, Employee's birthday
A tax deferred retirement plan 457 is offered through the ICMA Retirement Corporation.
Group life insurance is offered through the VRS and the carrier is the Minnesota Life Insurance Company.
Training and Career Development: The Employee Education Assistance Program (EEAP) encourages employee development through educational programs leading to a degree, skilled craft or trade training leading to a certificate or license and coursework to renew and update skills.
Medical/Dental and Dependent Care Reimbursement Accounts are offered on a pre-tax basis in order to reduce the amount of tax the employee pays.
The Employee Assistance Program (EAP) is confidential and personal counseling service for the employee and their immediate family.
Direct deposit into most banks is a convenient finance feature.
Savings bonds are available to the City's workforce.
Employees are covered for Workers' Compensation where appropriate.
Company
NEOGOV
NEOGOV is the leading provider of workforce management software uniquely designed for the public sector, education, and public safety.
501-1000 employees
H1B Sponsorship
NEOGOV has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (13)
2024 (10)
2023 (10)
2022 (18)
2021 (14)
2020 (16)
Funding
Current Stage
Late StageTotal Funding
$700MKey Investors
Warburg Pincus
2025-07-28Secondary Market· $700M
2025-07-28Acquired
2021-06-02Private Equity
Leadership Team
Shane Evangelist
CEO
Brandon McDonald
Head Of Marketing
Recent News
Canada NewsWire
2025-11-14
2025-11-14
Government Technology US
2025-10-31
Company data provided by crunchbase