iRhythm Technologies, Inc. · 9 hours ago
Customer Care Advocate (Part Time - 20 Hours)
United States
Full-time, Part-time
Remote
Entry, Mid Level
$20.60/hr - $25.75/hr
2+ years expiRhythm Technologies, Inc. is a leading digital healthcare company that creates trusted solutions for cardiac health. The Customer Care Advocate role involves providing exceptional customer service by addressing patient issues and inquiries, ensuring compliance, and maintaining positive relationships with customers.
Health CareHealth DiagnosticsMedical DevicemHealthWearables
Responsibilities
Provide superior customer care by troubleshooting customer/patient issues relating to product, services, and patient enrollment
Respond to inquiries, complete various daily tasks, and provide verbal and written information to external and internal customers and accounts
Maintain a positive attitude and working relationship with all customers, patients and iRhythm associates
CRM Compliance to process and documentation
Ticket/Email Management in a timely fashion
Inbound and outbound call work as assigned
Ability to manage through meetings and training in a Zoom environment on camera
Qualification
Required
Experience in fast paced patient or healthcare provider focused environment is preferred
Minimum of 2+ years of customer service experience in a high-volume environment (60+ Activities Per Day)
Preferred experience in healthcare/medical device companies non- insurance based
Proficient with Microsoft Office - especially Outlook; Word, Excel and PowerPoint preferred
Experience with Customer Relationship Management software; Salesforce.com preferred
Demonstrated ability to understand and meet individual level metrics assigned
Must be flexible, able to adapt quickly and positively to change, able to manage a fast-paced growth company environment
Strong evidence of great customer service via phone, e-mail, fax, or web modalities
Demonstrated commitment to helping people and resolve issues including those that require independent thinking and sound judgment skills not covered specifically in manuals or procedures
Strong commitment to quality
Demonstrated patience and professionalism in stressful situations. Experience in a multitasking role preferred
Candidates must possess strong verbal and written English communication skills
Strong skillset in keyboarding, typing (40 WPM) as well as understanding website/program navigation
Preferred
Experience in fast paced patient or healthcare provider focused environment is preferred
Preferred experience in healthcare/medical device companies non- insurance based
Proficient with Microsoft Office - especially Outlook; Word, Excel and PowerPoint preferred
Experience with Customer Relationship Management software; Salesforce.com preferred
Demonstrated patience and professionalism in stressful situations. Experience in a multitasking role preferred
Company
iRhythm Technologies, Inc.
iRhythm is a leading digital health care company that creates trusted solutions that detect, predict, and prevent disease.
1001-5000 employees
H1B Sponsorship
iRhythm Technologies, Inc. has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (9)
2024 (13)
2023 (10)
2022 (9)
2021 (16)
2020 (11)
Funding
Current Stage
Public CompanyTotal Funding
$1.18BKey Investors
BraidwellNovo HoldingsNorwest
2024-03-04Post Ipo Debt· $643.6M
2020-08-21Post Ipo Secondary· $220M
2019-09-11Post Ipo Equity· $115M
Leadership Team
Quentin Blackford
Chief Executive Officer
Mark Day
Chief Technology Officer
Recent News
2026-01-16
Investor's Business Daily
2026-01-13
Company data provided by crunchbase