NEOGOV · 1 day ago
PUBLIC SERVICE REPRESENTATIVE (PT TEMPORARY ASSIGNMENT)
FL, FL
Full-time
Onsite
New Grad, Entry LevelNEOGOV is seeking a Public Service Representative for a temporary assignment with the City of Sunrise. The role involves clerical and transactional work related to customer accounts for city services, including answering inquiries, maintaining records, and processing service requests.
GovTechHuman ResourcesInformation TechnologySoftware
Responsibilities
Receives and services customers, depending on assignment, making applications for memberships or for water or gas service connections; explains needed deposits for new residents or commercial users; explains procedure involving transfer of accounts from one location to another and the need for new deposits; and issues receipts for customers when necessary
Opens and closes, depending on assignment, membership or utility accounts on-line in utility billing system; enters complete customer information and appropriate documentation
Receives requests to disconnect water and gas service and explains appropriate procedure in disconnecting or holding service for new party moving in; enters appropriate service orders to field crews using on-line service order system
Receives reports of damaged gas or water meters; issues repair service orders to field crews
Receives reports of low water pressure or water quality problems; refers to the Utility Department
Receives reports of water or gas leaks; dispatches report to department for service
Enters field service orders into on-line service order system to accommodate needs and requests of customers, the public, or other City personnel
Processes mails; posts information including payment information into system; and balances payments and deposit receipts for review/posting
Reviews final utility account billing and processes appropriate adjustments to ensure accurate final billing; processes returned customer checks
Receives, researches, and completes lien inquiries
Makes courtesy telephone calls to members/utility customers prior to disconnections; assists customers with questions relating to non-payment service disconnections
Staffs and operates the City’s main switchboard in relief of regularly scheduled clerk
Organizes and maintains miscellaneous files, including service orders, adjustments, new customer paperwork, and final account paperwork
Refers unresolved issues to supervisor
Translates information to/from Spanish as needed
Performs related work as required
Qualification
Required
Graduation from an accredited high school/vocational school or G.E.D. equivalency including or supplemented by courses in business practices preferred
Basic professional experience in customer service and related clerical work within a computerized environment desired
Must have the use of sensory skills in order to effectively communicate and interact with other employees and the public through the use of the telephone and personal contact
Physical capability to effectively use and operate various items of office related equipment, such as, but not limited to, word processor, calculator, copier, and fax machine
No significant, moving, climbing, carrying, bending, kneeling, crawling, reaching, handling, sitting, standing, pushing, and pulling is required
May be required to stand and/or sit for prolonged periods of time
Ability to perform minimal lifting, not to exceed 20 pounds of force, which may be required on a limited basis
Knowledge of rules and regulations pertaining to customer service
Knowledge of City credit procedures, billing practices, and charges for service
Knowledge of department procedures in the receipt and recording of non-cash payment and deposit transactions
Knowledge of business English, spelling, and arithmetic
Knowledge of office practices, procedures, and equipment
Knowledge of principles and practices of effective public relations
Knowledge of principles and methods of record maintenance
Skill in utilizing general computer functions and software including Word and Excel
Ability to deal effectively with customers via telephone and visitor contacts
Ability to maintain clerical records according to department requirements
Ability to perform repetitive non-cash payment transactions accurately and with speed
Ability to make rapid and accurate arithmetic computations
Ability to communicate effectively and persuasively, both verbally and in writing
Ability to establish and maintain effective working relationships with City officials, other City departments, fellow employees, supervisors, outside agencies, and the general public
Ability to deal with competing priorities and varied responsibilities
Ability to work efficiently and effectively to develop win-win solutions
Ability to read and speak Spanish
Company
NEOGOV
NEOGOV is the leading provider of workforce management software uniquely designed for the public sector, education, and public safety.
Founded in 1999
501-1000 employees
Funding
Current Stage
Late StageTotal Funding
$700MKey Investors
The Carlyle Group,Warburg PincusWarburg Pincus
2025-07-28Secondary Market· $700M
2025-07-28Acquired
2021-06-02Private Equity
Leadership Team
Shane Evangelist
CEO
Brandon McDonald
Head Of Marketing
Recent News
Canada NewsWire
2025-11-14
2025-11-14
Government Technology US
2025-10-31
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