Alamar Biosciences, Inc. · 16 hours ago
Technical Support Scientist – US East
United States
Full-time
Remote
Mid Level
$110K/yr - $130K/yrAlamar Biosciences is dedicated to enabling scientific discoveries that lead to clinical outcomes for patients. They are seeking a Technical Support Scientist to provide scientific and technical support for their automated instrument systems, collaborating with various teams to ensure customer success and contribute to the growth of the business.
BiotechnologyHealth CareMedical
Responsibilities
Serve as a primary point of contact for customers for technical and scientific support, working collaboratively with other Technical and Application Support team members to coordinate responses, share context, and ensure consistent, high-quality support
Status communications with customer
Logging cases and associated communications and resolutions in the CRM
Informing requirements for scaling support process and infrastructure
Tracking support metrics
Perform platform demonstrations as needed to support sales
Perform internal trainings for new field employees
As a foundational member of the team, contribute to the building of the technical knowledgebase and processes to facilitate scaling of support as the user base expands
Collaborate with internal R&D teams during the product development cycle, providing critical insights via Voice of Customer
Contribute to the creation of customer training materials and documentation, working closely with internal resources
Assist in the scaling of our CRM toolset, ensuring effective integration with ERP and marketing automation
Qualification
Required
BS, MS or PhD in the biological sciences
Demonstrated experience in the generation of technical documentation
Pragmatic thinker with a clear and effective approach to problem-solving
Strong orientation towards process improvement and unwavering commitment to quality
In-depth understanding of preparing materials to enhance customer support
Excellent relationship-building skills, with the ability to engage effectively with diverse personalities both inside and outside the company
Outstanding written, verbal, and presentation skills, capable of conveying complex information with clarity
Benefits
Bonus
Equity
Benefits
Company
Alamar Biosciences, Inc.
Alamar Biosciences is powering precision proteomics with automated, high throughput solutions for ultra-high sensitivity protein analysis across a range of multiplex levels.
Founded in 2018
51-200 employees
H1B Sponsorship
Alamar Biosciences, Inc. has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (5)
2024 (6)
2023 (4)
2022 (3)
2021 (3)
Funding
Current Stage
Growth StageTotal Funding
$282MKey Investors
Alzheimer's Drug Discovery FoundationSands Capital VenturesSherpa Healthcare Partners
2026-01-11Convertible Note· $50M
2025-01-08Grant· $10M
2024-02-26Series C· $128M
Leadership Team
Yuling Luo
Founder, Chairman & CEO
Yiyuan Yin
Co-founder and VP of Technology
Recent News
2026-01-14
Company data provided by crunchbase