NYS Office for People With Developmental Disabilities · 2 hours ago
Advocacy Specialist 4
Albany, NY
Full-time
Onsite
Mid, Senior Level
4+ years expNYS Office for People With Developmental Disabilities is dedicated to providing support for individuals with developmental disabilities. The Advocacy Specialist 4 serves as the Grievance Unit Lead, overseeing the grievance process, ensuring compliance with regulations, and leading a team to improve service delivery.
CommunitiesHealth CareWellness
Responsibilities
Oversee and coordinate the intake, review, and resolution of non-grievance complaints received through the Commissioners Office, ensuring timely, consistent, and appropriate responses
Serve as the Grievance & Complaint Services Unit Lead with overall responsibility for the operation, oversight, and integrity of the grievance and other complaint processes
Provide direct supervision, guidance, and performance oversight to all unit staff members
Develop, implement, and maintain grievance and non-grievance related policies, procedures, and workflows to ensure compliance with federal requirements and agency protocols
Review grievance records, documentation and recommendations prepared by intake staff and make independent, final determinations on grievances
Review, route all appeals requests and track accordingly
Monitor grievance and complaint data to identify trends, patterns, and systemic issues impacting individuals and families
Qualification
Required
a bachelor's degree in a human services field
four years of experience as a professional advocate or service provider in rehabilitation, developmental disabilities, or mental health
two years of the experience must have been at a supervisory level
Preferred
Preference will be given to OPWDD employees impacted by closures
Benefits
If you are employed by state government you may be able to receive loan forgiveness under the Public Service Loan Forgiveness Program (PSLF). The PSLF Program forgives the remaining balance on Direct Loans after 120 qualifying monthly payments have been made under a qualifying repayment plan while working full-time for a qualifying employer.
Savings programs such as the U.S. Savings Bond and the College Savings Plan.
Voluntary pre-tax savings programs such as Health Care Spending Account and the Dependent Care Advantage Account offer employees options to pay for uncovered health care expenses or dependent care expenses.
Access to the Employee Assistance Program (EAP) an assessment and referral service that connects employees with local service providers and support services to address their personal needs.
Life insurance and Disability insurance.
The New York State Deferred Compensation Plan is a voluntary retirement plan that offers employees the option to invest a part of their salaries for retirement on a tax-deferred basis.
Paid Holidays and Leave:
Thirteen (13) paid holidays each year.
Thirteen (13) days of paid vacation leave initially.
Five (5) days paid personal leave each year.
Paid sick leave each year, which may carry over from year to year.
Health Care Coverage:
Employees and their eligible dependents can choose from a variety of affordable health insurance programs. Employees are provided family dental and vision plans at no extra cost.
Paid Parental Leave allows eligible employees to take up to 12 weeks of paid leave at full pay for each qualifying event.
Retirement Program:
Participate in The NYS Employees’ Retirement System (ERS), which is recognized as one of the best-managed and best-funded public retirement systems in the nation.
Professional Development and Education and Training:
NYS offers training programs and tuition assistance to eligible employees to maintain and increase their professional skills and prepare them for promotional opportunities.
Company
NYS Office for People With Developmental Disabilities
The New York State Office for People With Developmental Disabilities (OPWDD) is responsible for coordinating services for New Yorkers with developmental disabilities, including intellectual disabilities, cerebral palsy, Down syndrome, autism spectrum disorders, Prader-Willi syndrome, and other neurological impairments.
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Dianne Henk
Director, Statewide Workforce Transformation & Chief Diversity Officer
Dom Marando, CISSP
Chief Information Security Officer
Recent News
New York State Office for People With Developmental Disabilities
2025-08-17
New York Issue
2025-02-02
BioWorld Financial Watch
2024-11-15
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