NYS Office for People With Developmental Disabilities · 20 hours ago
Advocacy Specialist 4
Albany, NY
Full-time
Onsite
Senior Level, Lead/Staff
8+ years expThe NYS Office for People With Developmental Disabilities is seeking an Advocacy Specialist 4 to lead the Grievance Unit. This role involves providing leadership, supervision, and policy oversight for the grievance process, ensuring compliance with federal and state requirements, and analyzing systemic trends for continuous improvement of service delivery.
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Responsibilities
Oversee and coordinate the intake, review, and resolution of non-grievance complaints received through the Commissioners Office, ensuring timely, consistent, and appropriate responses
Serve as the Grievance & Complaint Services Unit Lead with overall responsibility for the operation, oversight, and integrity of the grievance and other complaint processes
Provide direct supervision, guidance, and performance oversight to all unit staff members
Develop, implement, and maintain grievance and non-grievance related policies, procedures, and workflows to ensure compliance with federal requirements and agency protocols
Review grievance records, documentation and recommendations prepared by intake staff and make independent, final determinations on grievances
Review, route all appeals requests and track accordingly
Monitor grievance and complaint data to identify trends, patterns, and systemic issues impacting individuals and families
Qualification
Required
Eight years of experience as a professional advocate or service provider in rehabilitation, developmental disabilities, mental health, child welfare, juvenile justice, or homeless youth
One year of the experience must have been at a supervisory level
An associate degree may substitute for two years of general experience
A bachelor's degree may substitute for four years of general experience
A master's degree may substitute for five years of general experience
A doctorate may substitute for six years of general experience
Preferred
Preference will be given to OPWDD employees impacted by closures
Benefits
Employees on long term leave can bid on positions but must be able to report to work within fourteen (14) days and be able to perform the essential functions of their positions with or without reasonable accommodation (RA).
If an employee or job applicant believes that they need a reasonable accommodation, they should contact the Reasonable Accommodation Unit at (518) 486-7222 or email accommodationrequests@opwdd.ny.gov to obtain information and RA forms.
Savings programs such as the U.S. Savings Bond and the College Savings Plan.
Voluntary pre-tax savings programs such as Health Care Spending Account and the Dependent Care Advantage Account offer employees options to pay for uncovered health care expenses or dependent care expenses.
Access to the Employee Assistance Program (EAP) an assessment and referral service that connects employees with local service providers and support services to address their personal needs.
Life insurance and Disability insurance.
The New York State Deferred Compensation Plan is a voluntary retirement plan that offers employees the option to invest a part of their salaries for retirement on a tax-deferred basis.
Paid Holidays and Leave:
Thirteen (13) paid holidays each year.
Thirteen (13) days of paid vacation leave initially.
Five (5) days paid personal leave each year.
Paid sick leave each year, which may carry over from year to year.
Health Care Coverage:
Employees and their eligible dependents can choose from a variety of affordable health insurance programs. Employees are provided family dental and vision plans at no extra cost.
Paid Parental Leave:
Paid Parental Leave allows eligible employees to take up to 12 weeks of paid leave at full pay for each qualifying event. A qualifying event is defined as the birth of a child or placement of a child for adoption or foster care.
Retirement Program:
Participate in The NYS Employees’ Retirement System (ERS), which is recognized as one of the best-managed and best-funded public retirement systems in the nation.
Professional Development and Education and Training:
NYS offers training programs and tuition assistance to eligible employees to maintain and increase their professional skills and prepare them for promotional opportunities.
Additionally, the Public Service Workshops Program (PSWP) offers certain professional training opportunities for PEF represented and M/C designated employees that may grant continuing education credits towards maintaining professional licensure.
Company
NYS Office for People With Developmental Disabilities
The New York State Office for People With Developmental Disabilities (OPWDD) is responsible for coordinating services for New Yorkers with developmental disabilities, including intellectual disabilities, cerebral palsy, Down syndrome, autism spectrum disorders, Prader-Willi syndrome, and other neurological impairments.
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Dianne Henk
Director, Statewide Workforce Transformation & Chief Diversity Officer
Dom Marando, CISSP
Chief Information Security Officer
Recent News
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