ServiceNow · 21 hours ago
Senior Business Process Consultant (ITAM Expert)
United States
Full-time
Remote
Senior Level, Lead/Staff
8+ years expServiceNow is a global market leader in AI-enhanced technology, empowering organizations to work smarter and faster. The Senior Business Process Consultant will build long-term relationships with customers, manage process improvements, and leverage ITAM domain expertise to design efficient workflows and deliver exceptional consulting services.
Agentic AIBusiness Process Automation (BPA)Cloud ManagementEnterprise SoftwareRobotic Process Automation (RPA)SaaS
Responsibilities
Lead less complex and smaller teams than Principal Business Process Consultants, acting as the functional solution lead
Focus on specializing in 1-2 ServiceNow offerings, positioning for career advancement
Translate complex business requirements into configuration needs, author user stories for agile development, identify opportunities for process improvement and automation, share insights with product teams, and lead best practices
Coach and mentor junior team members (BPC and Associate BPC) on solutioning, building expertise, and project challenges as they arise
Share learnings and new practices across the BPC community
Apply ServiceNow knowledge and ITAM (HAM and SAM) domain expertise in customer engagements to provide optimum workflows
Design efficient workflows based on ServiceNow HAM and SAM product capabilities and leading practices, ensuring that the proposed solutions meet the customer's expectations
Draft user stories and train customers to create their own user stories, acceptance criteria, testing strategy and knowledge transfer while supporting customers in reviewing and approving them
Be an active contributor of leading practices, and provide expertise related to the ServiceNow platform or solutions and workflows built on the platform
Provide feedback to product development to improve the product based on experiences gained with customers
Maintain skills / certifications on ServiceNow Certified Implementation Specialists for SAM and HAM
Qualification
Required
Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry
8+ years progressive experience as part of a professional services organization; or equivalent education/experience
Ability to travel up to 50%
Industry domain expertise in implementing ITAM solutions in ServiceNow with a focus on Hardware, Software and Enterprise Asset Management. Also having a strong ITAM process background is required
Creativity with comfort running projects independently
Success driving complex issues through analysis and resolution
Experience working collaboratively
ServiceNow certifications in aligned workflow
Company
ServiceNow
ServiceNow is an AI platform that delivers IT operations, field service management and app engine solutions.
10001+ employees
H1B Sponsorship
ServiceNow has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (910)
2024 (876)
2023 (807)
2022 (840)
2021 (447)
2020 (439)
Funding
Current Stage
Public CompanyTotal Funding
$83.7MKey Investors
Sequoia CapitalJMI Equity
2022-12-09Post Ipo Equity
2012-07-29IPO
2012-03-20Private Equity· $10.98M
Leadership Team
William McDermott
Chairman and CEO
Pat Casey
Chief Technology Officer & EVP of DevOps
Recent News
San Gabriel Valley Tribune
2026-02-04
2026-02-04
2026-02-04
Company data provided by crunchbase