HELP Plumbing, Heating and Air Conditioning · 7 hours ago
Client Services Representative
Cincinnati, OH
Full-time
Onsite
Entry, Mid Level
$18/hr - $21/hr
2+ years expHELP Plumbing, Heating, and Cooling is seeking an enthusiastic Client Services Specialist to deliver outstanding customer service. In this role, you will engage with clients, resolve their inquiries, and ensure a seamless home services experience.
CommercialConsumerHeating Ventilation and Air Conditioning (HVAC)Residential
Responsibilities
Receive a high volume of inbound calls in a fast-paced environment and make outbound calls to existing clients, booking appointments at a high conversion rate
Able to quickly identify the client’s request or concern, efficiently provide the most effective solution, and de-escalate any concerns
Effectively use critical thinking skills to solve problems for clients while consistently using the best judgment to determine the best solution
Proactively gain and maintain a complete understanding of our portfolio of products and services
Efficiently enter accurate and detailed records of client interactions and actions taken while multi-tasking client calls, minimizing hold times
Achieve productivity standards and goals set by the company while maintaining high-quality calls and following expected call flows and scripts
Qualification
Required
Must be available for rotating weekend shifts
Receive a high volume of inbound calls in a fast-paced environment and make outbound calls to existing clients, booking appointments at a high conversion rate
Able to quickly identify the client's request or concern, efficiently provide the most effective solution, and de-escalate any concerns
Effectively use critical thinking skills to solve problems for clients while consistently using the best judgment to determine the best solution
Proactively gain and maintain a complete understanding of our portfolio of products and services
Efficiently enter accurate and detailed records of client interactions and actions taken while multi-tasking client calls, minimizing hold times
Achieve productivity standards and goals set by the company while maintaining high-quality calls and following expected call flows and scripts
Dedicated to providing superior client service
Ability to manage multiple priorities within a fast-paced environment
Strong judgment skills to make sound business decisions
Proficient in Microsoft suite, and CRM or other call center software
Preferred
2+ years of Call Center experience preferred
HVAC & Plumbing Industry experience is a plus
Ability to talk and type accurately; typing speed of at least 40-45 wpm
Benefits
Monthly bonuses & spiffs
Medical, Dental, Vision Benefits - Tri-Health, Mercy, HSA
Paid time off (PTO) & Holiday pay.
401K - Retirement Savings Plan
Company Paid Life Insurance
Ongoing Training & Career Development.
Team lunches, spirit days, and celebrations
Nectar Employee Recognition Perks
Gym membership reimbursement
Company
HELP Plumbing, Heating and Air Conditioning
For more than 80 years, our team has helped homeowners in Greater Cincinnati and Northern Kentucky enjoy superior comfort throughout the year.
51-200 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase