AAA Life Insurance Company · 3 hours ago
Manager, Claims
Livonia, MI
Full-time
Hybrid
Senior Level, Lead/Staff
10+ years expAAA Life Insurance Company is a respected American brand specializing in Life Insurance and Annuity Products. They are seeking a Life Insurance Claims Manager who will deliver exceptional member service, drive claims efficiency through analytics, and lead a team to navigate challenges while ensuring compliance with industry regulations.
Financial ServicesInsuranceLife Insurance
Responsibilities
Delivers quick, accurate, fair and compassionate service to members
Provides stewardships of the member experience, acting proactively to find solutions to member concerns
Develop analytics and insights to help drive claims efficiency and effectiveness
Plan and coordinate claim activity and workflow
Build and leverage appropriate metrics to manage team performance and key business controls
Work with the data team to enhance reporting models and metrics to better monitor trends and claim drivers as well as individual performance
Integrate competitive intelligence with strategic business decisions
Acts with a sense of urgency and the ability to weigh multiple priorities
Takes ownership of role, decisions and outcomes, maintaining accountability and transparency of both successes and challenges
Develops and communicates a game plan for the team; develop plans, align resources, execute
Sets goals for the team and holds associates accountable for results
Ability to react to changes in volume and effectively manage team resources
Investigates and resolves hurdles on complicated claims concerns
Examines all reasonable tactics, not just the easiest solution
Optimizes costs and outcomes
Ability to coordinate and manage work cross-functionally; develops strong internal and external relationships
Build and monitor control reports
Identifies critical pain points and key business risks
Proactively identify risk issues or events, take appropriate actions to minimize impact
Develop strategies and procedures to ensure accuracy of claim adjudication decisions
Monitors and ensures compliance with industry regulations, company policies and ethical guidelines
Launches and nurtures careers of managers and associates
Ensures consistency of implementation of best practices and procedures
Provides mentorship, coaching and sponsorship of associates in their career goals
Develops and maintains a culture of positivity, urgency and accountability
Delegates effectively to staff with an eye to development of the team
Embraces innovative approaches to improve customer experience and overall value proposition
Change agent that effectively focuses resources during times of change and transition
Builds a culture of continuous improvement
Open to automation and cutting-edge methodologies
Ability to formulate business questions in a way that can be solved by data or technology
Seeks ways to improve processes, enhance efficiency and adopt new technologies
Qualification
Required
Bachelor's degree in any field
10+ years in Life Insurance claims
Determination to deliver results. Able to take on above average workloads, work effectively under pressure and manage multiple priorities
Experience managing people (5+ years experience in leadership roles) with balanced approach to accountability and caring about the wellbeing of associates
Claims investigation – experience solving complex problems, developing strategies and improving processes
Preferred
Successful completion of LOMA, FMLI, ICA or CSA courses preferred
Benefits
Comprehensive medical, dental, and vision coverage starting from your first day
Employer 401k match and employer contribution to a pension plan
Generous PTO and paid parental leave to support your family needs
Various social programs and community involvement initiatives backed by the company
Company
AAA Life Insurance Company
AAA Life Insurance Company is fueled by our mission of providing financial security and peace of mind to AAA members through our life insurance products, delivering on the outstanding customer service that members have come to expect from the AAA brand.
501-1000 employees
H1B Sponsorship
AAA Life Insurance Company has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (6)
2024 (7)
2023 (9)
2022 (3)
2021 (1)
2020 (1)
Funding
Current Stage
Late StageLeadership Team
Philip Walker
President & Chief Executive Officer
Betty Schick
Senior Vice President Chief Experience Officer
Recent News
Hindu Business Line
2026-01-06
Hindu Business Line
2025-08-17
Company data provided by crunchbase