Northwestern Medicine · 1 day ago
Manager of Operations, Bluhm Cardiovascular Institute
Lake Forest, IL
Full-time
Onsite
Mid, Senior Level
3+ years expNorthwestern Medicine is a leader in the healthcare industry dedicated to patient-first approaches. The Manager of Operations is responsible for overseeing the surgical departments and various programs at the Bluhm Cardiovascular Institute, focusing on program development in cardiovascular clinical care, research, and education while ensuring quality and efficient patient care operations.
Emergency MedicineHealth CareHospitalMedicalNutritionRehabilitation
Responsibilities
Attracts, develops, and retains exceptional care givers and provides those care givers with an environment that fosters excellence through continuous learning
Collaborates with Human Resources and other managers to ensure appropriate staffing
Advances innovative retention strategies for staff
Collaboratively manages the disciplinary process when appropriate
Facilitates the annual performance review process
Ensure application of staffing tools
Manages people and resources to ensure safe and efficient patient care operations
Collaborates with the coordinator to ensure optimal staffing and scheduling practices are achieved
Embeds innovative strategies to support a healthy practice environment that encourages break time and reduces worker fatigue
Partners with the clinical and non-clinical support services departments to ensure optimal patient throughput
Supports care coordination and response to operational issues
Ensures sustained Control phase of DMAIC for all process improvement initiatives
Ensures regulatory and billing compliance
Performs assessments and evaluations to determine approach to implementation of new processes, protocols, and procedures
Responsible for Environment of Care
Identify processes and outcomes which are important for customer satisfaction, technical quality, regulatory compliance or other institutional priorities
Clearly identifies the internal and external customer(s) for their unit or service area and their respective requirements/expectations
Actively seeks methods of concurrent and retrospective feedback from customers, listens to customer feedback and implements solutions and/or interventions as appropriate
Translates organizational vision into a unit or service area vision that engages staff in contributing to and achieving that vision
Provides daily, just-in-time feedback to improve performance and self-esteem of staff
Tracks coaching discussions and actual performance of associates to ensure accountability
Seeks ways to match staff members’ talents and career interests with organizational opportunities
Continually examines ways to improve business relationships with customers, suppliers, community, etc
Seeks and is open to new ideas from a wide range of sources; encourages others to share knowledge and best practices
Ensures all staff and shifts have appropriate supervision and monitoring to ensure effective, safe, efficient, productive and high quality operations
Ensures a safe high quality work environment for the delivery of care and services
Identify and manage cross-project dependencies and resolve conflicting priorities
Facilitate and ensure cross-functional resource support for projects
Advocates the use of effective and proven project management, quality process improvement methodologies and budget management techniques to support defined project objectives on-time and on-budget
Coordinates the development and execution of the operational/system implementation, and communication plans for various cardiovascular projects
Develops and maintains relationships with all customer including staff, physicians and vendors
Establishes, implements, and monitors the unit or service area’s capital and operating budget to achieve defined targets
Creates annual operating budget and is accountable for monthly financial performance
Creates and implements capital request, replacements and departmental projects
Partners with the leadership to advance improvement initiatives and opportunities
Advocates the use of effective and proven project management, quality process improvement methodologies and budget management techniques to support defined project objectives on-time and on-budget
Coordinates the development and execution of the operational/system implementation, and communication plans for various cardiovascular projects
Assist in monitoring and approving construction schedules with the expertise of the assigned Facilities Project Manager (when applicable)
Develops and maintains relationships with all customer including staff, physicians and vendors
Qualification
Required
Bachelor's degree in Business Administration, Clinical healthcare experience, and/or experience in related field with substantial healthcare knowledge
3-5 years of work experience in healthcare
The individual shall be qualified by training; experience, interest, demonstrated current ability, and shall be willing and able to discharge the duties of his/her office
The individual shall possess, interpersonal, and time-management skills, organizational skills and a working knowledge of trends in cardiovascular disease
Preferred
Master's degree in science related field or Business/Health Administration
Strong project management and analytical skills
At least 4-6 years in a hospital business management environment
Working knowledge of adult cardiac and/or vascular populations
Benefits
Tuition reimbursement
Loan forgiveness
401(k) matching
Lifecycle benefits
Company
Northwestern Medicine
Northwestern Medicine is the collaboration between Northwestern Memorial HealthCare and Northwestern University Feinberg School of Medicine around a strategic vision to transform the future of health care.
10001+ employees
H1B Sponsorship
Northwestern Medicine has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (75)
2024 (66)
2023 (70)
2022 (78)
2021 (35)
2020 (39)
Funding
Current Stage
Late StageTotal Funding
$25M2018-06-26Grant· $25M
Leadership Team
Howard Chrisman, MD
President and CEO
John A. Orsini, CPA
Senior Vice President and Chief Financial Officer
Recent News
2026-01-13
Near North Health
2025-12-01
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