Help Desk Administrator, L1 jobs in United States
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One Inc · 1 day ago

Help Desk Administrator, L1

positionPhoenix, AZ
timeFull-time
remoteOnsite
seniorityNew Grad, Entry Level

One Inc is a rapidly growing InsurTech company that digitizes inbound and outbound payments for the insurance space. The Help Desk Administrator is responsible for providing technical assistance and support for computer systems, software, and hardware, ensuring an excellent client experience.

FinanceFinancial ServicesFinTechInsurTechPayments
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Growth Opportunities
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H1B Sponsor Likelynote

Responsibilities

Provide technical assistance and support for incoming issues related to computer systems, software, and hardware
Maintain daily performance of computer systems
Install, modify, and repair computer hardware and software
Follow-up with users to ensure issues have been resolved
Assist with company-wide software rollouts

Qualification

TroubleshootingCustomer serviceTicketing systemMicrosoft productsMultitaskingProblem solvingAdaptability

Required

High School Diploma - some college is preferred
Strong troubleshooting and problem-solving skills
Excellent customer service skills
Experience using a ticketing system
Ability to multitask and prioritize in a fast-paced environment
Working knowledge of Microsoft products (Windows 10/11, Office 365, Active Directory)

Preferred

some college is preferred

Benefits

Medical, dental, and vision insurance
401(k) plan
A commitment to a solid work/life balance
A policy of promoting from within whenever possible

Company

One Inc

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We understand how paramount the customer experience is to a carrier's success.
dateFounded in 2012
location
Folsom, California, USA
people-size501-1000 employees
web-link
https://www.oneinc.com

H1B Sponsorship

One Inc has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1)
2024 (1)
2023 (1)
2021 (1)
2020 (6)

Funding

Current Stage
Late Stage
Total Funding
$35.5M
Key Investors
Nordic CapitalAVP
2024-03-14Private Equity
2020-02-20Acquired
2017-05-02Private Equity· $15.5M

Leadership Team

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Michael Ellis
CFO
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Timothy Boyle
Chief Operating Officer
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Recent News

Business Wire
One Inc Unveils Model Context Protocol to Accelerate Insurance Payments Integration and Secure AI Data Access
2026-02-03
Business Wire
One Inc Recognized as a Fastest Growing Company in North America on the 2025 Deloitte Technology Fast 500™
2025-11-19
Finovate
Walmart’s OnePay Selects DriveWealth to Power Embedded Investing
2025-10-31
Company data provided by crunchbase