Vori · 1 day ago
Technical Account Manager
United States
Full-time
Remote
Mid, Senior Level
4+ years expVori is seeking a Technical Account Manager (TAM) who will serve as a post-implementation technical partner for grocery customers. This role focuses on system reliability and complex troubleshooting to ensure customers run smoothly on Vori’s platform at scale.
AppsE-CommerceGroceryMade to OrderOperating SystemsSoftwareSupply Chain ManagementWholesale
Responsibilities
Serve as the primary technical escalation point for a portfolio of live grocery customers
Own complex, cross-functional technical issues involving POS software, hardware, integrations, and/or data flows
Perform root cause analysis on recurring issues and partner with Product and Engineering on durable fixes
Proactively monitor account health signals (ticket trends, incident frequency, configuration gaps, rollout changes)
Guide customers through technically complex changes
Translate customer-side operational needs into clear technical requirements for internal teams
Coordinate structured incident response during outages or high-severity events
Improve internal documentation, runbooks, and escalation playbooks based on real-world learnings
Act as a force multiplier for Support by identifying patterns and reducing repeat issues
Qualification
Required
4+ years in a technical, customer-facing role (TAM, Solutions Engineer, Senior Support, Implementation Engineer, POS Ops, etc.)
Strong understanding of POS environments, preferably in grocery or retail
Hands-on experience with POS software and back-office systems
Hands-on experience with hardware (terminals, receipt printers, scanners, cash drawers)
Hands-on experience with third-party integrations and data sync issues
Comfort working through ambiguity and owning problems end-to-end
Strong written and verbal communication skills — especially explaining technical issues to non-technical operators
Experience working cross-functionally with Product, Engineering, and Support teams
Preferred
Grocery or retail operations background
Experience supporting multi-location customers
SQL, API, or log-level debugging exposure
Prior startup or high-growth environment experience
Company
Vori
Vori is a B2B operating system for the grocery industry, streamlining operations and democratizing food supply access.
11-50 employees
Funding
Current Stage
Early StageTotal Funding
$10.15M2022-08-03Series A· $10M
2022-05-01Seed
2020-03-16Seed· $0.15M
Leadership Team
Brandon Hill
Chief Executive Officer
Tremaine Kirkman
Chief Product Officer
Recent News
Greylock
2025-12-31
thesaasnews.com
2025-12-31
Business Insider
2025-12-25
Company data provided by crunchbase