Central Bank · 15 hours ago
Teller Supervisor
Osage Beach, MO
Full-time
Onsite
Entry, Mid Level
1+ years expCentral Bank is seeking a Teller Supervisor to assist tellers in handling customer needs and reviewing their work. The role involves maintaining cash balances, providing teller services, and ensuring compliance with bank policies and regulations.
FinanceFinancial Services
Responsibilities
Assist tellers in the efficient handling of customer needs, reviewing and checking the work of other tellers, and assisting in the resolution of other teller problems
Maintain records of vault and teller station cash balances, and oversees currency accounts
Provide a variety of teller services
Work with branches, handle all teller offages bank wide and work with the teller offage policy
Handle all types of loan payments
Work in conjunction with the accounting department
Cross-train in new accounts
Conduct relationships and activities consistent with established Bank policies, procedures and systems, the corporate code of conduct, Bank Secrecy Act and all applicable State and Federal laws and regulations
Provide on-the-job training for tellers on an as-needed basis
Monitor tellers to ensure compliance with bank's policies and procedures
Assist tellers in locating cash discrepancies; manage unusual window transactions and answer difficult customer questions
Perform Normal Teller Duties On a Daily Basis
Provide daily deposit services such as handling deposits, withdrawals, holds, loan payments, travelers checks, cashier's checks, money orders, stop payments, telephone transfers, direct deposits, cash advances, and other related matters
Maintain teller offage database
Monitor employees to ensure job functions are completed such as ATM's mail, night drop, vault tickets, balancing bonds and traveler's checks, and coin shipments from the FED
Maintain auditing reports for GL's and C/F's
Maintain cash drawer within prescribed limits
Purchase from and sell money to vault as needed
Accurately count, receive and disburse cash and accurately handle mutilated and bait currency
Verify and balance assigned cash drawer daily
Maintain cash over and short record
Assist in identifying cash offages
Maintain cash drawer variances within guidelines
Prepare necessary forms for proper completion of Bank Secrecy Act (BSA) requirement
Acquire and maintain thorough knowledge and understanding of compliance and regulatory issues relating to teller and customer service areas (i.e. Bank Secrecy Act, Regulation CC, E, DD, P, etc.) evidenced by appropriate application of these regulations in day-to-day operations
Acquire and maintain thorough understanding of security procedures
Consistently demonstrate proficiency in providing exemplary customer service in person and by telephone
Actively listen to our customers, and maintain a friendly, positive and professional attitude
Actively take advantage of all sales opportunities, cross-selling bank products and services to new and existing customers, ensuring recommended products and services meet needs of customer
Actively participate in STEP program as well as coach staff in sales performance and manage sales campaigns
Work with all branch shipments and answer questions from the branches
Will work with loan operations, FMSI scheduling, and BRCP
Assist others in the department/facility as needed and/or directed
May be assigned vault and/or ATM balancing responsibilities
May be assigned new account responsibilities
May be assigned other duties and responsibilities
May be assigned work or training at other assigned locations
Qualification
Required
High school education or equivalent
one to two years of job-related experience, including teller training and experience
Basic math skills
PC And Typing Skills
Attention to detail
Effective oral and written communication skills
Strong customer relations skills and ability to communicate and work well with employees and customers in a cooperative, positive manner
Good judgment skills and the ability to handle confidential information
Ability to work quickly and accurately, to analyze information and make decisions
Ability to operate teller and office equipment
Regularly required to sit; stand; walk; talk; see and hear
Regularly required to use hands to finger, handle, or feel objects, tools, or controls and reach with hands and arms
Occasionally required to stoop, kneel, or crouch
Frequently lift, and/or move up to 25 pounds
Occasionally lift and/or move up to 50 pounds
Work is normally performed in a typical interior/office work environment
Required to stand for extended periods when providing customer services
Exposed to potentially hazardous condition, i.e., robbery
Preferred
New Accounts Training And Experience
Company
Central Bank
Central Bank is a privately held $20 billion bank headquartered in Jefferson City, Missouri. Serving 13 markets in 8 states.
1001-5000 employees
Funding
Current Stage
Public CompanyTotal Funding
unknown2019-04-10Acquired
1998-07-01IPO
Leadership Team
Bill Ferguson
President and CEO
Marshall Abney
President & CEO
Recent News
Business Wire
2022-03-01
Company data provided by crunchbase