Claratel Behavioral Health · 8 hours ago
Help Desk Support Spec - 104503
Decatur, GA
Full-time
Hybrid
New Grad, Entry LevelClaratel Behavioral Health is an innovative, community-based behavioral health organization offering a range of services. They are seeking a dedicated Helpdesk Support Specialist responsible for providing technical assistance and support to end-users, diagnosing hardware and software issues, and ensuring the smooth operation of their IT infrastructure.
ConsultingHealth CareHospitalNon Profit
Responsibilities
Provide first-level contact and convey resolutions to user issues
Properly escalate unresolved queries to the next level of support
Track, route, and redirect problems to correct resources
Update customer data and produce activity reports
Walk customers through problem-solving processes
Assist with administrative tasks related to phone communication, such as updating contact lists and managing voicemail systems
Follow up with customers, provide feedback, and see problems through to resolution
Utilize excellent customer service skills and exceed customers’ expectations
Ensure proper recording, documentation, and closure of issues
Collaborate with the Workforce Training and Development department to identify training needs and improve training programs
Recommend procedure modifications or improvements
Preserve and grow your knowledge of help desk procedures, products, and services
Conduct training sessions on EHR functionality and job dependent applications for staff members
Qualification
Required
Proven working experience in providing help desk support
Working knowledge of help desk software, databases, and remote control
Strong client-facing and communication skills
Advanced troubleshooting and multi-tasking skills
Customer service orientation
BS degree in Information Technology, Computer Science, or equivalent
Preferred
Certification in ITIL, CompTIA A+, Network+, or other relevant certifications
Experience with Microsoft Office 365, Windows, and Mac operating systems
Familiarity with network management and diagnostic tools
Benefits
Opportunities for professional development and growth.
A collaborative and supportive work environment.
Company
Claratel Behavioral Health
Claratel Behavioral Health is an innovative, community-based behavioral health and developmental disabilities services organization located in Atlanta, Georgia.
Founded in 1994
501-1000 employees
H1B Sponsorship
Claratel Behavioral Health has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2020 (1)
Funding
Current Stage
Late StageLeadership Team
Fabio Van Der Merwe, CHC
Chief Executive Officer
Jim Moore
Chief Financial Officer
Company data provided by crunchbase