Lightricks · 7 hours ago
Customer Success Manager
United States
Full-time
Remote
Mid, Senior Level
$85K/yr - $110K/yr
4+ years expLightricks is an AI-first company creating next-generation content creation technology for businesses. They are seeking a Customer Success Manager to lead onboarding, manage customer relationships, and drive value realization for clients.
Consumer SoftwareContentMobile AppsPhoto EditingSocial Network
Responsibilities
Lead structured onboarding for new brands and teams within the holding company
Drive time-to-value through training, enablement, and best-practice workflows
Ensure customers adopt core platform features and AI-driven capabilities
Own the customer lifecycle post-sale, including renewals, retention, and expansion
Serve as the primary point of contact and trusted advisor for key stakeholders
Conduct regular check-ins, health assessments, and business reviews (QBRs)
Align platform usage to customer goals and business outcomes
Monitor account health, product usage, campaign performance, and satisfaction
Proactively identify risks and intervene early to prevent churn
Identify upsell and cross-sell opportunities within the holding company
Partner with Sales and Revenue teams on renewals and account expansion
Support long-term account growth through strategic planning and roadmap alignment
Partner closely with Product, Partnerships, and Support teams
Advocate for customer needs and translate feedback into actionable product insights
Help shape product improvements for enterprise and agency customers
Qualification
Required
4–5+ years in Customer Success, Account Management, or Client Services within a SaaS or tech-enabled platform
Experience managing enterprise or multi-stakeholder accounts
Strong understanding of SaaS metrics: adoption, retention, renewals, expansion, and customer health
Proven ability to manage multiple priorities in a fast-paced environment
Excellent communication, stakeholder management, and executive presence
Experience working in influencer marketing, creator economy, or digital marketing platforms
Familiarity with CRM and customer success tools (Salesforce, Monday.com, or similar)
Preferred
Experience supporting agency or holding company clients
Background in MarTech, AdTech, or AI-powered SaaS products
Experience running QBRs, renewal cycles, and expansion motions
Comfort working with data, dashboards, and performance reporting
Benefits
Stock options.
Health/dental/vision with the majority of premiums paid by the company.
401k with company match. (Up to 4%)
$3,000 per year is provided for lunch.
$1,000 Yearly Learning, Development, and Wellness budget.
Work from home stipend.
21 Days of PTO.
Birthdays off! Take a free day off during your birthday month to celebrate.
Talented teammates and a strong work culture supporting a healthy work-life balance.
Company
Lightricks
Lightricks develops creativity tools that enable its users to craft and share visual content on mobile devices.
501-1000 employees
Funding
Current Stage
Late StageTotal Funding
$335MKey Investors
Goldman Sachs Growth EquityInsight PartnersViola Ventures
2022-02-23Series Unknown
2021-09-19Series D· $100M
2021-09-19Secondary Market· $30M
Leadership Team
Zeev Farbman
Co-Founder & CEO
Amit Goldstein
Co-Founder & Board Member
Recent News
2025-11-08
2025-10-31
Company data provided by crunchbase