StubHub · 20 hours ago
Reach Pro Seller Support Specialist
Atlanta, Georgia, United States
Full-time
Hybrid
Mid Level
$28/hr - $28/hr
3+ years expStubHub is on a mission to redefine the live event experience on a global scale. The Reach Pro Seller Support Specialist manages Reach Pro seller accounts through a dedicated channel, providing strategic support that reduces escalations and enhances loyalty.
E-CommerceMarketplaceTicketing
Responsibilities
Serve as the point of contact for Reach Pro sellers, resolving issues via phone, email, and chat
Prioritize and escalate cases ensuring timely, high-quality outcomes
Identify systemic or process issues impacting top sellers and escalate findings to the Account Growth Manager
Collaborate closely with Account Growth Managers and Escalation teams to ensure seamless end-to-end support
Document and analyze recurring seller pain points to inform process and product improvements
Participate in cross-functional calibration sessions to continuously refine the Reach Pro support experience
Additional duties as assigned
Qualification
Required
3-5 years of seller or customer success experience (premium, or enterprise-level support preferred)
Deep understanding of the seller journey and marketplace ecosystem is a plus
Experience in handling high-touch accounts or VIP clients
Tech-savviness and a commitment to staying abreast of the latest advancements in technology
High accountability, with focus on ownership and resolution quality
Skilled communicator with ability to balance speed, empathy, resolution, and accuracy
Strong written communication and attention to detail
Thrives in an outcome-oriented, metric-driven environment
Strong analytical mindset and proficiency in Salesforce or equivalent CRM systems
Benefits
401k
Paid time off
Paid parental leave
Comprehensive health benefits
Company
StubHub
StubHub is a ticket marketplace where users buy and sell tickets for sports, concerts, theater, and live events. It is a sub-organization of eBay.
1001-5000 employees
H1B Sponsorship
StubHub has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (35)
2024 (20)
2023 (20)
2022 (4)
2021 (4)
2020 (33)
Funding
Current Stage
Public CompanyTotal Funding
$59.23MKey Investors
ViagogoStephens GroupBEA Systems
2025-09-17IPO
2021-12-23Series Unknown· $39.63M
2021-09-08Acquired
Leadership Team
Connie James
Chief Financial Officer
Recent News
Sports Business Journal
2026-01-23
Crunchbase News
2026-01-22
Company data provided by crunchbase