AAA Auto Club Enterprises · 3 hours ago
Service Desk Travel Technician
Costa Mesa, CA
Full-time
Onsite
Mid Level
$26.91/hr - $35.84/hrAAA Auto Club Enterprises is the largest federation of AAA clubs in the nation, seeking a Service Desk Travel Technician to deliver high-quality technical and travel-related support. This role involves managing air reservations, optimizing fare strategies, and ensuring compliance across multiple agency branches.
Insurance
Responsibilities
You’ll assist in GDS Operations and Air Booking Management
You’ll create, manage, and optimize domestic and international air reservations using Sabre and Apollo
You’ll issue, reissue, refund, void, and troubleshoot air tickets, including complex international and multi-city itineraries
You’ll perform advanced fare construction, interpret fare rules, and resolve pricing discrepancies
You’ll handle PNR management, queue processing, schedule changes, and irregular operations (IRROPS)
You’ll support platforms and technology such as TST application, and Travel Portal Exchange Booking API (Saber) ticket exchange
Audit and validate PNR transfer strategy from Travelport to Sabre, ensuring no data or ticketing loss
Validating ticketing to test sample PNR conversions, including remarks, seats, fare rules, and accounting lines
Oversee queue monitoring to ensure active bookings and exchanges are correctly migrated
Support post-cutover validation of live PNR’s, queues across all markets
Manage the PCC consolidation process
Qualification
Required
Proven experience as a Travel Air GDS Expert (Sabre, required)
Strong background in fare construction, fare optimization, ticketing, and air booking
Hands-on experience with GDS branch setup, PCC/Office ID management, user configuration, and QC processes
Deep knowledge of IATA, airline fare structures, NDC, and distribution practices
Experience with travel data tools (e.g., MIDT, ARC, PRISM, Backoffice Accounting i.e. Globalware/Tres/Trams)
Excellent communication and customer service skills
Preferred
Travel Agent industry certifications
Benefits
Health coverage for medical, dental, vision
401(K) saving plans with company match AND Pension
Tuition assistance
Floating holidays and PTO for community volunteer programs
Paid parental leave
Wellness programs
Employee discounts (membership, insurance, travel, entertainment, services and more!)
Company
AAA Auto Club Enterprises
AAA is a federation of fully taxpaying, not-for-profit motor clubs in the U.S.
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Chris Simpson
Senior Vice President and Chief Information & Technology Officer
Suzanne Wisdom
Senior Vice President & Chief Marketing Officer
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