Information Technology Support Specialist jobs in United States
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EPITEC · 11 hours ago

Information Technology Support Specialist

positionBuffalo, NY
timeFull-time
remoteOnsite
seniorityEntry Level
date2+ years exp

EPITEC is seeking an approachable, customer-focused Onsite IT Support Associate for their Buffalo office. The role involves supporting day-to-day technical operations, resolving hardware, software, and network issues, and providing in-person support to ensure a smooth technology experience for onsite employees.

Information TechnologyStaffing Agency
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H1B Sponsor Likelynote
Hiring Manager
Alia H.
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Responsibilities

Support day-to-day technical operations, resolving hardware, software, and network issues
Manage new hire onboarding, including device setup and user provisioning
Maintain onsite printers, laptops, and end-user equipment
Handle support requests through our ticketing and chat systems (10–60+ interactions per day)
Perform hardware swaps, software updates, and basic system builds
Provide friendly, professional in-person support in a full office environment

Qualification

IT support experienceWindows OSNetworking conceptsCustomer serviceTroubleshooting laptopsCommunication skillsVPN troubleshootingIT certificationsTechnical degree

Required

2+ years of IT support experience
Strong background in customer service and user support
Solid understanding of Windows OS and foundational networking concepts
Experience troubleshooting laptops, desktops, and printers
Excellent communication skills and a calm, friendly demeanor under pressure

Preferred

VPN troubleshooting experience
IT certifications or a technical degree (not required, but beneficial)

Company

EPITEC

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Epitec is a premier technology services and professional staffing company.
dateFounded in 1978
location
Southfield, Michigan, USA
people-size1001-5000 employees
web-link
https://epitec.com

H1B Sponsorship

EPITEC has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (189)
2024 (148)
2023 (154)
2022 (266)
2021 (203)
2020 (172)

Funding

Current Stage
Late Stage

Leadership Team

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Mark Ruma
Chief Operating Officer (COO)
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Company data provided by crunchbase