WEX · 5 hours ago
Technical Account Manager 2
United States
Full-time
Remote
Mid Level
$60K/yr - $76K/yr
3+ years expWEX Inc is a company focused on corporate payments, and they are seeking a Technical Account Manager II to provide technical support to key customers and partners. This role involves troubleshooting, diagnosing, and repairing WEX's products and systems, while also serving as a liaison between the company and its strategic clients.
Financial ServicesFinTechPaymentsSoftware
Responsibilities
Liaison between WEX and its customers/partners
Retain and partner with Relationship Manager to grow all strategic accounts in their portfolio by providing consultative advice about account configurations and API integrations
Assist customers/partners in diagnosing and troubleshooting company systems and products
Respond to escalated situations where customer/partner has been unable to resolve system/software issues for strategic customers
Provide detailed technical updates on technical issues and resolutions to internal and external stakeholders
Report design, reliability, and maintenance problems or bugs to design engineering/software engineering
Implement best practices to proactively reduce potential fraud or other product and service-related technical issues
Resolve complex Billing and Maintenance file issues
Create innovative solutions to manual or special-handling process requests with technical implications
Provide technical support for new products and services to all strategic customers, including potential customer installation and training
Provide customers 24/7 escalation call support and an on-call team rotation for public holidays and off cycle releases
Serve as a key technical point of contact for strategic customers, coordinating communication with WEX departments and, at times, extending to high levels within the organization
Communicate clearly and effectively with internal and external stakeholders regarding technical issues and resolutions
Provide technical consultative customer service, particularly for highly technical or sophisticated products
Formally document all customer communications in company systems to ensure consistency and continuity of service
Qualification
Required
Intermediate computer skills required; including GSuite, Word, Excel (knowledge of formulas and pivot tables), PowerPoint, Outlook, Windows, Adobe, Salesforce and Jira
Bachelor's Degree or equivalent 3-5 plus years work experience in a related field
Strong communication, follow-through, and networking skills
Strong organizational, time and project management skills
Ability to prioritize and multi-task in a technical support environment
Previous technical service delivery or support experience
Excellent written and verbal communication skills
Analytical and problem-solving skills, with a focus on technical issues
Experience working cross-functionally with engineering and product teams
Solution-oriented with a strong technical aptitude
Ability to translate complex technical terms into clear business oriented language
Preferred
Experience with EnCompass and TAG
Experience with secure electronic file transfer (SFTP) Billing and Maintenance, and Application Programming Interface (SOAP/REST)
SQL experience
Benefits
Health, dental and vision insurances
Retirement savings plan
Paid time off
Health savings account
Flexible spending accounts
Life insurance
Disability insurance
Tuition reimbursement
And more
Company
WEX
Wex is a financial technology service provider for fleet, travel and healthcare industries.
5001-10000 employees
H1B Sponsorship
WEX has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (22)
2024 (10)
2023 (12)
2022 (20)
2021 (14)
2020 (18)
Funding
Current Stage
Public CompanyTotal Funding
$900MKey Investors
Warburg Pincus
2025-02-25Post Ipo Debt· $500M
2020-06-30Post Ipo Equity· $90M
2020-06-30Post Ipo Debt· $310M
Leadership Team
Melissa Smith
Chair and Chief Executive Officer
Sachin Dhawan
Chief Technology Officer
Recent News
Morningstar.com
2026-01-22
2026-01-20
2026-01-20
Company data provided by crunchbase