Nebius · 7 hours ago
Customer Engineer
United States
Full-time
Remote
Senior Level
$225K/yr - $275K/yr
5+ years expNebius is leading a new era in cloud computing to serve the global AI economy. They are seeking a Customer Engineer to support key customers by providing technical advice on designing and deploying AI solutions while managing large-scale GPU workloads.
AI InfrastructureCloud InfrastructureGPUIaaSPaaS
Responsibilities
Serve as the primary technical point of contact for troubleshooting and resolving complex AI/ML issues
Guide customers in optimizing GPU performance for ML training and inference workloads, ensuring seamless integration and scalability
Partner with the sales team to identify new opportunities, promote the latest products, and deliver technical presentations
Act as a bridge to product teams, providing customer feedback, relaying feature requests, and ensuring alignment with customer requirements
Engage with internal and external stakeholders, negotiate solutions, and effectively drive alignment to address customer challenges
Qualification
Required
5+ years in roles like Solutions Architect, Technical Account Manager, or Customer Engineer, with hands-on experience in cloud services and AI/ML workloads
Proficiency in Infrastructure as Code (IaC) tools like Terraform and Ansible
Experience with Kubernetes and Python programming
Solid understanding of GPU computing, including ML training, inference workloads, and GPU stacks (e.g., CUDA, OpenCL)
Customer-centric approach with a proven ability to build trust and foster long-term relationships
Strong ability to explain technical concepts to technical and non-technical audiences
Preferred
Hands-on experience with HPC/ML orchestration frameworks (e.g., Slurm, Kubeflow)
Experience with deep learning frameworks (e.g., PyTorch, TensorFlow)
Familiarity with ML tools from NVIDIA, AWS, Azure, and Google Cloud providers
Strong project management skills, with the ability to prioritize tasks and deliver on deadlines
Proven experience mentoring technical teams and driving team growth
Expertise in stakeholder negotiation to support problem resolution and ensure seamless collaboration
Benefits
Health Insurance: 100% company-paid medical, dental, and vision coverage for employees and families.
401(k) Plan: Up to 4% company match with immediate vesting.
Parental Leave: 20 weeks paid for primary caregivers, 12 weeks for secondary caregivers.
Remote Work Reimbursement: Up to $85/month for mobile and internet.
Disability & Life Insurance: Company-paid short-term, long-term, and life insurance coverage.
Company
Nebius
The Nebius AI Cloud brings powerful full-stack infrastructure for AI developers and practitioners across startups, enterprises and science institutes to build and deploy generative AI applications and rapidly deliver scientific breakthroughs by training and running ML models within a secure, high-performance, and cost-optimized cloud environment.
501-1000 employees
Funding
Current Stage
Late StageTotal Funding
$1.04B2025-06-04Debt Financing· $1B
2025-05-15Grant· $45M
2024-12-02Seed
Leadership Team
E
Evan Helda
Head of Physical AI
Vinita Ananth
Sr. Director of Product
Recent News
2025-10-25
Company data provided by crunchbase