SPS · 1 day ago
Concierge Associate
New York, New York, United States
Full-time
Onsite
Entry Level
$18/hr - $19/hr
1+ years expSPS North America is an award-winning employer offering outsourcing solutions across the globe. The Concierge Associate provides exceptional front office services, ensuring a high-quality experience for guests and clients while maintaining a professional image of the company.
ConsultingDocument ManagementHuman ResourcesOutsourcing
Responsibilities
Provides 5-star customer service to all employees (in all forms of communication)
Welcomes guests receive and catalog guest information, and orient new clients
Represents SPS and our clients positively in all interactions (in person, on the phone, and over email)
Oversees the quality of the lobby concierge experience while demonstrating a spontaneous desire to assist others and provide excellent service
Exhibits a courteous and gracious personality even in stressful situations
Keeps building secure by receiving guests and contacting associated client host, coordinating with Building Security, and managing access levels for clients
Troubleshoots issues related to access cards, turnstile, and traffic flow
Fields questions about bike storage, mail room, loading dock, and other common inquiries
Directs requests to building maintenance, SPS staff and clients
Collaborates with other members of the team who are also responsible for the front desk experience, including cross training other staff on how to effectively handle the day-to-day operations
Greets and opens the doors (when applicable) for residents, tenants and guests
Responds to all requests in a courteous, professional manner at all times
Answers the front desk phone
Arranges for car/limo services when requested
Assists with restaurant menus, reviews, recommendation and reservations
Provides directions for parks, restaurants, airports, etc
Maintains control of all keys, including the logging of keys in and out
Announces all visitors to the clients and tenants. Keep all visitors at the front desk until. permission is received from the unit resident/tenant. Exhibit a positive and professional attitude. Be kind and helpful to everyone
Escorts/assists tenants to and from cars, lobby areas, etc
Proactively assists with packages and groceries
Provides additional level of security for the complex
Assists with dry cleaning
Takes resident requests for maintenance services and complete the required documentation
Prevents unauthorized written and verbal solicitations throughout the building
Takes control of the lobby and monitor cameras and entranceway
Maintains a clean and pleasant environment
Secures all packages, deliveries, and other appropriate items at the designated area
Monitors use and return of carts. Keep appropriate records in the logbook
Logs in all contractors. Notify superintendent of any contractors or repairmen in the building
Proactively seeks out additional work during downtime
Builds professional relationships with customers and other teams
Maintains professionalism and composure when interacting with all employees
Trains back-up and providing guidance on policies and procedures
Determines what additional support is needed when handling sensitive inquiries
Provides exceptional customer service to client
Provides reception or concierge (front of office) or mail/office services (back of office) coverage as needed
Qualification
Required
High School Diploma (or equivalent) required
1-2+ years prior work experience preferred
Ability to work assigned work hours determined by manager
Excellent organizational and time management skills
Analytical abilities and aptitude in problem-solving
Superb written and verbal communication skills
Current knowledge or ability to learn computer-based systems required for functions of position
Required to maintain an overall professional appearance and attitude
Adhere to all policies and procedures required
Strong verbal and written communication skills
Excellent customer service skills
PC skills MS Office Suite experience
Ability to handle multiple tasks simultaneously
Good organizational skills
Possesses ability to work independently and capable of completing projects
Ability to determine correct method and packing material as well as validate packing slips for accuracy of incoming and outgoing materials
Fine and/or gross motor skills, including the ability to grasp, lift and/or carry or otherwise move packages on a standard wheeled cart with a load capacity of 60 lbs
Ability to walk, bend, kneel, stand, and/or sit for an extended period of time
Manual dexterity required for operating office machinery (phone, copy machines, binding equipment, etc.)
Ability to lift or move 40 lbs. or greater frequently
Benefits
Medical
Dental
Vision
HCFSA
DCFSA
HSA
Commuter Transit and Parking
Supplemental Life Insurance
Accident Insurance
Critical Illness
Hospital Indemnity
Legal Program
Identify Theft Protection
Pet Discounts
Pet Insurance
Group Home and Auto Insurance
EAP
Short Term Disability
Life Insurance
Education Discounts
401k w/ matching
Entertainment Discounts
Paid Time Off
Company
SPS
SPS provides an end-to-end portfolio of document and business process services, processes, data, and technology services.
5001-10000 employees
Funding
Current Stage
Late StageLeadership Team
Dan Moscatiello
Chief Executive Officer
Ralf Schulz
Chief Financial Officer
Recent News
2025-09-12
Company data provided by crunchbase