Alpine Physician Partners · 4 hours ago
Specialist, Technical Support
USA, Colorado, Colorado Springs
Full-time
Hybrid
Mid Level
$19.71/hr - $26.28/hr
3+ years expAlpine Physician Partners is seeking a Technical Support Analyst to provide end-user support and manage user accounts while maintaining workstations and software. The role involves troubleshooting hardware and software issues, onboarding users, and ensuring compliance with HIPAA regulations.
Health CareMedicalNursing and Residential CarePrimary and Urgent Care
Responsibilities
Performs initial technical support ticket triage, classifies and routes tickets appropriately, and resolves tickets in a timely manner to ensure meeting SLA requirements
Deploys and maintains end user workstations, software, peripherals, and other related IT equipment, both on-site and remotely
Onboards/offboards user accounts in multiple Microsoft 365 Entra tenants, on-premise Active Directory, Exchange Online, and Teams Phone System
Configures and deploys new computers to users, assists users with initial login process, ensures necessary software and web application access is configured and accessible
Analyzes and resolves end-user hardware, operating system, and software issues in a timely and accurate manner
Troubleshoots hardware and printer connectivity issues and installs or updates software and drivers
Participates in on-call rotation for after-hours support coverage
Will have weekly early shift rotation starting at 6 AM Mountain Time
Maintains confidentiality and ensures compliance with HIPAA regulations
Local and out-of-state travel periodically required. Must have personal transportation available that can transport computers and related equipment to local medical clinics
Other duties as assigned
Qualification
Required
Four-year college diploma or university degree in computer science or computer engineering, or three years equivalent work experience
Three to five years' experience with Windows desktop management and support, including supporting MS Office application installation, customization, troubleshooting, and usage
Three to five years' experience with MS M365/O365 tenants, configuration of Active Directory user accounts and Exchange mailboxes in a hybrid configuration, and configuring and supporting Teams, Teams Phone System, SharePoint Online, and OneDrive for end users
One to three years' experience with Windows desktop deployment technologies, including SCCM and MS Intune
Experience with installation, configuration, and remote support of peripheral devices including printers, scanners, and other devices as required
Experience with fundamental network concepts (wireless networks, Ethernet networks, subnets, routing, etc.)
Experience troubleshooting remote network access technologies including MS VPN services, Palo Alto GlobalProtect VPN client, and Citrix remote access services
Demonstrable skills and troubleshooting experience with Microsoft 365 user and computer management, including but not limited to Entra, Exchange Online, Teams, Teams Phone System, SharePoint Online, OneDrive, and Intune
Triage, prioritize, and resolve end-user support tickets in a timely and accurate manner to meet company service level agreements
Troubleshooting and configuring access to remote electronic health or medical record (EHR/EMR) systems
Working within a compliance-centric environment like HIPAA, PCI, or similar security and privacy compliance program
Excellent verbal and written communication skills with the ability to communicate appropriately with both technical and non-technical users in-person, on the phone, on video conference, in instant messages/chat, and in email
Great customer service skills
Teamwork skills
Independent problem-solving skills
Self-motivated and self-managed
Proficient in Microsoft Office Suite, Windows operating systems, and endpoint security
Preferred
MCTS, MCITP, MCDST, MOS, or CompTIA A+ certifications a plus
Experience with ITSM ticketing solutions like Freshservice or similar tools
Home office that is HIPAA compliant for all remote or telecommuting positions as outlined by the company policies and procedures
Company
Alpine Physician Partners
Alpine Physician Partners is a medical care center that offers machine learning, house calls, and urgent care at-home programs.
501-1000 employees
H1B Sponsorship
Alpine Physician Partners has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2022 (1)
Funding
Current Stage
Late StageLeadership Team
Catherine Crow
Chief People Officer
Karen Xie
Chief Digital Officer
Company data provided by crunchbase