Voya Financial · 5 hours ago
Site & Executive Support Lead - End User Services
Windsor, CT
Full-time
Onsite
Mid, Senior Level
$118K/yr - $147K/yr
5+ years expVoya Financial is committed to fighting for everyone’s opportunity for a better financial future. They are seeking a Site & Executive Support Lead to deliver and coordinate high-touch IT support to executives in a fast-paced financial services environment, ensuring consistent and high-quality service delivery.
Financial Services
Responsibilities
Serve as the primary technical lead for on-site end user services, ensuring consistent, high-quality support across all service areas
Deliver and coordinate 24/7 white-glove support for EC and ELT members, resolving issues with discretion, speed, and precision
Provide Level 1 and 2+ deskside and remote troubleshooting support for Windows-based environments, including desktops, laptops, mobile devices, and AV/conferencing systems
Act as the escalation point for complex or sensitive support issues involving executive stakeholders
Provide hands-on technical oversight of vendor-managed site teams, ensuring adherence to service standards and rapid issue resolution
Partner with managers to align support operations with business needs and reinforce a service-first culture
Build and maintain strong relationships with business stakeholders, acting as a trusted advisor for executive technology needs
Promote a culture of service excellence, accountability, and continuous improvement across the site
Maintain and update tickets in alignment with SLA and KPI targets
Manage IT asset lifecycle including procurement, inventory, and disposal
Oversee incident response and root cause analysis for executive-impacting issues, ensuring timely resolution and communication
Coordinate change, release, and problem management processes, ensuring minimal disruption to executive operations
Ensure compliance with IT policies, documentation standards, and security protocols across all site support activities
Qualification
Required
Extensive experience in IT service delivery, site operations, or technical end user support, with a focus on executive environments
Demonstrated success in supporting executive-level users with high-touch, responsive, and 24/7 service
Strong technical oversight and vendor coordination capabilities
Exceptional communication, problem-solving, and stakeholder engagement skills
Proficient in Microsoft Windows OS (Windows 11), Virtual Desktop Infrastructure, Microsoft 365, and workstation imaging
Ability to operate independently and make decisions in dynamic, fast-paced environments
Strong knowledge of ITIL processes: Incident, Problem, Change, and Release Management
Experience with IT Asset Management (ITAM) tools and practices
Bachelor's degree or 5–8 years of relevant IT experience
Preferred
Industry certifications (e.g., Microsoft, ITIL, CompTIA)
Familiarity with performance management, capacity planning, and business relationship management
Benefits
Health, dental, vision and life insurance plans
401(k) Savings plan – with generous company matching contributions (up to 6%)
Voya Retirement Plan – employer paid cash balance retirement plan (4%)
Tuition reimbursement up to $5,250/year
Paid time off – including 20 days paid time off, nine paid company holidays and a flexible Diversity Celebration Day.
Paid volunteer time — 40 hours per calendar year
Company
Voya Financial
Voya Financial is a financial services company that specializes in the fields of retirement, investments, and insurance.
5001-10000 employees
H1B Sponsorship
Voya Financial has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1)
2024 (4)
2023 (2)
2022 (1)
2021 (5)
2020 (1)
Funding
Current Stage
Public CompanyTotal Funding
unknown2018-06-01Acquired
2013-05-02IPO
Leadership Team
Michael Katz
Executive Vice President, Chief Financial Officer
Recent News
2026-01-16
2026-01-09
Coverager - Insurance news and insights
2025-12-24
Company data provided by crunchbase