Vaco by Highspring · 7 hours ago
Technical Support Technician
Fort Myers, FL
Full-time
Onsite
Entry, Mid Level
$28/hr - $29/hr
2+ years expVaco by Highspring is a growing healthcare organization seeking a skilled IT Support Technician to provide on-site technical support to clinic and office staff. The role focuses on ensuring optimal hardware/software performance, supporting end-users, and maintaining smooth daily operations in a high-paced, patient-focused environment.
Staffing & Recruiting
Hiring Manager
Brian Kirkpatrick
Responsibilities
Provide hands-on IT assistance to clinical and administrative staff
Troubleshoot and resolve user issues promptly and professionally
Train end-users on hardware, software, and internal systems
Monitor and optimize hardware, software, and system performance
Support network connectivity (Cisco routers, switches, wireless access points)
Conduct Wi-Fi coverage checks, failover testing, and physical cabling verification
Assist engineers with troubleshooting and confirm alignment with design documentation
Perform inventory tasks:
Scan asset tags
Assign building/room locations
Verify device counts (monitors, keyboards, etc.)
Confirm devices power on and connect to data ports
Provide on-site support during employee arrival and go-live periods
Support printing systems and troubleshoot issues on-site
Collaborate with IT, Service Desk, and clinical training teams
Assist with staging equipment for installation
Document technical processes and maintain accurate knowledge libraries
Qualification
Required
2-5 years of experience in IT support or helpdesk roles
Strong troubleshooting skills and customer service mindset
Solid understanding of computer hardware and software
Basic knowledge of networking concepts (entry-level OK)
Experience with IT helpdesk/ticketing systems
Ability to train end-users effectively
Strong communication and interpersonal skills
Experience documenting procedures and technical steps
Company
Vaco by Highspring
Vaco is the Talent Solutions division of Highspring, a leading global professional services organization.
5001-10000 employees
H1B Sponsorship
Vaco by Highspring has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2023 (1)
Funding
Current Stage
Late StageCompany data provided by crunchbase