Meridian IT Inc. · 7 hours ago
Presales Operations Specialist Network & Security- Remote
United States
Full-time
Remote
Mid Level
$72K/yr - $130K/yr
3+ years expMeridian IT Inc. is an award-winning MSP focused on Infrastructure and Platform Solutions and Managed Services. The Pre-Sales Operations Specialist plays a key role in the sales and delivery lifecycle for network, infrastructure, and security solutions by drafting and managing solution estimates, statements of work, and managed services contracts in collaboration with various teams.
Information Technology & Services
Responsibilities
Create and maintain accurate SEs, SOWs, and Managed Services contracts aligned with customer requirements and solution architecture
Ensure all documentation complies with internal standards, legal requirements, and customer expectations. Develop customer contracts including renewals for managed services
Maintain, track, and manage customer contracts including renewal dates, types of sold services, and pricing
Secure pricing from other team members and partners
Engage and efficiently utilize Meridian resources within all departments to properly prepare the contracts
Keep all systems (CRM and ERP) up to date and complete
Share any developed materials and documentation which can be used by others as references or templates in support of the practice overall
Collaborate with Pre-Sales Engineers and Solution Architects to translate technical solutions into clear, actionable deliverables
Assist in scoping services and estimating resource requirements for network, infrastructure, and security engagements
Understand and maintain knowledge of service offerings and associated contract templates
Prepare contracts and amendments of contracts for client distribution
Work closely with Sales, Legal, Finance, and Delivery teams to ensure alignment across all phases of the sales cycle
Act as a liaison between technical and non-technical stakeholders to ensure clarity and consistency
Create support tickets to gather information to confirm configurations
Review and validate documentation for completeness, accuracy, and risk mitigation
Track and manage version control and approvals for all pre-sales documentation
Track inventory of current services sold to customers
Ensure timely contract renewals by tracking/gathering relevant details
Proactively notify Account Managers of pending renewals
Develop renewal contracts including those with add-on services
Engage with partners to support the processing of contracts including renewals
Associate partner costs to contracts
Qualification
Required
Bachelor's degree required
Proven experience in pre-sales operations, contract management, or technical writing within IT services
Strong understanding of network, infrastructure, and cybersecurity concepts
3 years of professional work experience required, preferably in IT services
Excellent organizational and time management skills
Excellent written and verbal communication skills
Great attention to detail
Ability to manage multiple priorities in a fast-paced environment
Proficiency in tools such as Microsoft Word, Excel, and CRM platforms (e.g., Salesforce)
Ability to organize and track information in spreadsheets
Ability to work independently and in a team environment
Ability to demonstrate a high level of independent judgment and initiative
Ability to adhere to established processes but can effectively implement new tools and processes
Proficient in MS Office (Required: Outlook, Excel, Word)
Preferred
Experience with managed services models and service-level agreements (SLAs) is a plus
Company
Meridian IT Inc.
Meridian IT helps medium and enterprise businesses solve their complex technical IT problems.
201-500 employees
H1B Sponsorship
Meridian IT Inc. has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2020 (1)
Funding
Current Stage
Growth StageLeadership Team
Gary Lynch
Partner Program Manager
Heather Underwood
Manager Strategic Partnerships
Company data provided by crunchbase